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High Performance Marketing: Bringing Method to the Madness of Marketing
 
 
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High Performance Marketing: Bringing Method to the Madness of Marketing [Hardcover]

Naras Eechambadi (Author)
4.8 out of 5 stars  See all reviews (8 customer reviews)


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Book Description

November 1, 2005
Maximizing revenues. Performance accountability. Conversion rates. Not only is the competition tough, marketers are facing myriad business challenges to rethink the way they operate and to deliver stellar results. With the pressure on, marketing professionals need the best resources possible. High Performance Marketing is the essential resource-delivering tools, real-world practices, and a clear six-step approach to help marketing professionals navigate today’s bewildering challenges and drive gains in performance. In High Performance Marketing, author Naras Eechambadi shares his insights gleaned from more than 20 years as a marketing executive. He details a powerful six-point framework of competencies and explains how disciplined and rigorous management of each of these competencies will put an organization on the road to superior marketing performance. High Performance Marketing should be required reading for senior executives and marketing professionals seeking to invigorate their organizations. Highlights •Cutting-edge methods to assist companies in bridging the problematic gap between strategy and execution •Compelling case studies to illustrate the amazing marketing successes of companies such as Morgan Stanley and Harrah Entertainment •A sample survey to enable readers to assess their companies’ competencies and identify weak and strong areas •Expert guidance to help marketing professionals rise to a higher level in the enterprise-as catalysts and boundary spanners

Editorial Reviews

Review

Naras Eechambadi gives marketers all the real-world tools, practices, and techniques they need to drive performance

 

 

(DestinationCRM )

Product Details

  • Hardcover: 288 pages
  • Publisher: Kaplan Publishing; annotated edition edition (November 1, 2005)
  • Language: English
  • ISBN-10: 1419508237
  • ISBN-13: 978-1419508233
  • Product Dimensions: 9.3 x 6.3 x 0.9 inches
  • Shipping Weight: 1.2 pounds
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #1,371,641 in Books (See Top 100 in Books)

More About the Author

Naras Eechambadi, an official marketing guru at CRMGuru.com, is an internationally recognized author, speaker, coach and CEO of Quaero Corp, the marketing company he founded to offer clients direction and solutions in a corporate climate that consistently demands more accountability.

With a varied background in product development, research, analytics, consulting, management and entrepreneurship, Naras prides himself on seeing the forest for the trees. His ability to marry left-side and right-side thinking in marketing departments as well as whole companies has been gleaned from street-level, middle management and top floor positions in various marketing roles, as well as rigorous, exhausting research, and experience running his own successful marketing business. Naras' honest, direct approach brings transparency to a typically opaque, guarded or hidden practice, and his in-demand speaking engagements attest to his strength as a passionate, effective communicator that offers answers to elusive marketing concerns.

He has made it his mission to help companies build consistent marketing methodology and a unified internal language in order to unite marketing and operational concerns, and bring legitimacy, esteem and accountability to marketing practices throughout the world. In helping to reconcile positions and departments that often engage in turf wars, Naras is able to build trust among finance/accounting, IT and marketing departments, while helping countless companies to gain, grow and retain customers. He is living proof that real marketing ROI reporting is not only possible, but crucial to marketing's future.

Naras has had a 360 degree view of marketing through his career. He was a Senior Vice President at First Union (now Wachovia Corp.) where he created its Knowledge Based Marketing Group, as well as a consultant and a co-founder of the CRM practice within McKinsey & Company. He also has served as Associate Director of Marketing Sciences for BBDO Worldwide, Vice President for new product development at The BASES Group (now ACNielsen BASES). He is author of 'High Performance Marketing: Bringing Method to the Madness of Marketing', a frequent contributor to several marketing publications and has taught at The University of California, Berkeley.

He holds a Ph.D. in Marketing from the University of Texas at Austin, a Masters degree in Management Science from Northwestern University, and a Bachelor's in Electrical Engineering from the Indian Institute of Technology.

 

Customer Reviews

8 Reviews
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4 star:
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Average Customer Review
4.8 out of 5 stars (8 customer reviews)
 
 
 
 
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3 of 3 people found the following review helpful:
5.0 out of 5 stars Sound Strategic and Tactical Marketing Advice, October 27, 2005
This review is from: High Performance Marketing: Bringing Method to the Madness of Marketing (Hardcover)
As businesses fail and the economy shrinks, many organizations are keeping a watchful eye on their marketing departments. Since many marketing departments are responsible for customer satisfaction, advertising, sales, and above all, results, marketers often become the victims of downsizing as a result of the company's overall performance. In Naras Eechambadi's new book "High Performance Marketing," the author gives sound advice on how marketers can perform at a higher level to achieve success.

"High Performance Marketing" explains the reasons and methods for metrics in detail, the importance of aligning the marketing department with the company's strategic goals, the importance of aligning the marketing department with the IT department, and much more. For instance on the subject of financial metrics, the author observes:

"Financial metrics offer a retrospective view of results; they do not indicate what actions we must take to drive results. However, these are the results most often reported to the financial marketplace and the investors who have the last word on shareholder value."

Not only is the book filled with sound advice from a strategic level but it also gives important tactical level advice on how to perform marketing tactics better. Eechambadi, the founder and CEO of Quaero, also provides real-world case studies from well-known companies over various industries to bring the message home. All in all, "High Performance Marketing" will please many marketing professionals who are looking for new and exciting ways to be effective in sales, marketing, and customer satisfaction.
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2 of 2 people found the following review helpful:
4.0 out of 5 stars Crisis and solution, January 3, 2006
By 
Fred Phillips (Maastricht, the Netherlands) - See all my reviews
(REAL NAME)   
This review is from: High Performance Marketing: Bringing Method to the Madness of Marketing (Hardcover)
Marketing is in crisis, and Naras Eechambadi has revealed one of the main reasons: There's a wealth of marketing information out there, but not enough managers qualified - or willing - to use it.

Yes, sixty years after the wide acceptance of the "marketing principle," that is, that companies succeed by selling customers what customers want, we see more unhappy consumers than ever before. Because of globalization and Enron-type scandals, finance has again risen to top priority in corporate boardrooms, at the expense of marketing. In other words, marketers can't even market marketing! And ironically, the financial bean-counters are leaving money on the table by driving customers away.

As a business educator, I accept some blame for this. I'm glad to see Eechambadi put forth these good remedies.
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1 of 1 people found the following review helpful:
5.0 out of 5 stars What does the C-Suite want from Marketing?, February 11, 2006
By 
Chris Selland "Chris" (Needham Heights, MA USA) - See all my reviews
(REAL NAME)   
This review is from: High Performance Marketing: Bringing Method to the Madness of Marketing (Hardcover)
This book is a great resource for anyone who wonders what C-level executives REALLY think of Marketing - and more importantly what they want Marketing to deliver.

Naras Eechambadi's prescriptions and models provide a useful roadmap for marketers at all levels seeking the route to success - and he uses case studies and examples extensively to illustrate his points.

A very worthwhile read for anyone - at any level - struggling to express and deliver on the true value of Marketing.
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Inside This Book (learn more)
First Sentence:
Marketing is in the midst of a far-reaching transformation. Read the first page
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Six Sigma, Capital One, Bank of America, Royal Bank, United States, General Electric, Spencer Stuart, Gary Loveman, Harrah's Entertainment, Marketing Performance Improvement Cycle, Total Rewards, Wells Fargo, Andrew Abela, Cathy Bessant, Las Vegas, Madison Avenue, Super Bowl, Trish Mathe
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