Customer Reviews

High-Tech Etiquette: Perfecting the Art of Plugged-In Politeness

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We live in the age of technology; computers, palm
pilots, faxes, cell phones, and emails are all part of most
people's lives. So how do we maximize the uses of
technology in a concise and conscientious way?
I picked up this book because I was fed up with never
knowing for sure what the rules are when it comes to
"the proper manners regarding high tech".
Communication is very difficult, made even harder by
the 'words only' content of email. Today we are
interacting primarily in email or on cell phones or even through
faxes with our customers and the management chain. It
is crucial to present one's self in the best possible
light. Mrs. High in this book adopts a wonderfully
easy reading style, that is light-hearted and yet to
the point. The author escorts you through
your improvement and growth of the utilization of
multiple high tech mediums. The more I read, the more
I wished I could just sit down and talk to this author
in person. A very interesting read by a very
interesting author. If you are a new email writer
looking for some guidance, or an old hack that has
forgotten some of the basics and needs some
improvement, then this is a great place to start.
Young people, particularly, highly oriented to
computers and email will benefit greatly from this
book. So will people in administrative roles where
writing clearly and succinctly is so critically
important in this sped-up world. In fact, I have bought
a few additional copies and given them to some of my
coworker, just as a reference tool.
Cyberspace has its own culture. To top it all off,
people from every culture are online and are
communicating more than ever before. If you have
committed social blunders and don't want to offend
others, then this is the book for you. It is etiquette
in cyberspace.

This is an amazing book that covers all grounds.

A book like this was needed for a long time now. I really enjoyed how it was written to include both a personal touch of narratives and professional steps to achieve proper `netiquette'. Easy reading makes for a wonderfully crafted work.

If you use e-mails, faxes, voice mails, cell phones, etc. in your everyday life (work and home), this book will have you communicating like you were trained at Windsor Castle.

"Good manners will open doors that the best education cannot." said by Clarence Thomas. I agree, and this book should have you opening those doors.

Jana High has a terrific grasp on the reality of today's business world. With so many business people being so busy, many have forgotten the niceties(actually the necessities) of life that will get you and your business where you want to be for the long haul. Many companies come out of the shoot with a flash and then fizzle to nothing - there are many reasons for this, but if you read this book, you can learn how to increase your chances for success. Learn how to respect your employees and your customers! The definition of etiquette in Webster's New World Dictionary is: manners conventionally required in society. Yes folks, a requirement, not a suggestion. Give a copy of this book to all your friends and employees! It will pay for itself ten-fold.

In this day where even the common verbal courtesies are forgotten, this is a great manual for learning the proper manners for using e-mail. Clear, concise and entertaining, it's a quick read filled with great advice.

Ms. High takes you easily from the basics of using e-mail including whether it's appropriate to extend invitations, send thank-you notes, or inform friends and families of a death of a friend or loved one. She touches on what seem to be areas of common sense such as salutations and closings, but items which are often forgotten.

Useful information is also given regarding emoticons and e-mail terms as well as good guidelines for sending attachments.

This book, however, is not limited to the use of e-mail. Ms. High also does a good job in covering the use of fax machines and cell phones. Her section cell phone courtesies should be mandatory reading for anyone who has or is going to buy a cell phone.

After reading this book, I was tempted to send copies off to several well-placed executives as a "gentle reminder" of good manners in the workplace and in public!