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Most Helpful Customer Reviews
10 of 10 people found the following review helpful:
1.0 out of 5 stars
Having some issues with this door,
By
This review is from: High Tech Pet Power Pet Large Electronic Pet Door PX-2 (Misc.)
I'm happy to hear that others are having good luck with this product. Unfortunately, our experience has not been quite as positive.First, I was a bit disappointed at the construction. For this price point I would have expected something other than flimsy plastic. Second, within a month of buying the door the retractable plastic piece started randomly going up and down. I called their customer service department to inquire. The rep described it as a known issue. The solution was to disable the auto-retract safety feature. I asked when a permanent fix was forthcoming and she told me that disabling the safety feature WAS the fix. Baffled, I asked if she thought that was a good solution. She told me I could return the product for a refund if I wanted to (after having cut a hole in the side of my house) in that pseudo-polite, passive-aggressive manner that makes me want to rub broken glass in my eyes. I hope that she was simply someone who needs to be fired rather than a typical representation of the company. Third, as others have noted,the collar and "fob" are extraordinarily flimsy. My standard poodle destroyed hers within a few weeks. Compared to other dogs, she is very gentle so I was surprised when it just fell apart. I was able to click it back together a few times and get it working, but this last time I saw some sort of yellow-ish corrosive looking goo inside it. My wife called their customer service and they are sending a replacement. Meanwhile,the poor dog is very confused. :) Fourth, the fob is NOT directional. We have fought with sensitivity settings until we are cross-eyed and whenever the dog is close to the door, it opens. Had we paid $50 or $75 for this product I wouldn't have even bothered with this review. But, at ~$400.00 (including wall extension, extra batteries, shipping, etc) I am fairly disappointed. I hope others find this helpful.
6 of 6 people found the following review helpful:
5.0 out of 5 stars
Outstanding Product,
By
This review is from: High Tech Pet Power Pet Large Electronic Pet Door PX-2 (Misc.)
This is the device that has allowed my 81 year old mother to keep her 60 pound collie. I thought it would take days to train this dog how to use this and it took less than three minutes. The door was installed in room just out side the main door to the house. Some call it a mud room or breeze way. We had a carpenter do the install. The dog is able to let himself in and out all day long. If my mother leaves the house she puts the dog in the breeze way and he is set to go out to his pen and back in again. She can leave all day long and not worry about letting him out. This is just a fantastic product. The dog loves the freedom and we enjoy watching our mother with her cherished pet. I would highly recommend for most families and especially elderly pet owners.
5 of 5 people found the following review helpful:
4.0 out of 5 stars
Great Door,
By
Amazon Verified Purchase(What's this?)
This review is from: High Tech Pet Power Pet Large Electronic Pet Door PX-2 (Misc.)
We purchased this door because our cat wanted to defend its territory. We also had 3 dogs, a 90+-pound Lab mix, an 80+-pound Lab mix and a Sheltie. The door installed easily, and the dogs learned to use it within minutes. We had visiting dogs (2 more large Lab mixes) and they learned to use the door as quickly. Our only problem was with the collars, until I used small cable ties to keep the case together. Since that time not problems with losing the case top and inside electronics, we had had the door about three years. Recently a problem developed with the mechanism, it did not respond at all unless someone struck a blow on the door adjacent to the pet door. Checking with the manufactures web site indicated this failure require a replacement of the main circuit board. The manufacturer will rebuild the door for about half the cost of a replacement with a new door and provide a new warranty. Shipping time is the only consideration in all this, leaving the door non-functioning whether ordering parts, a new door or refurbishing the old door. We have had excellent success with the door for several years, and in spite of the current problem, I would recommend this door to everyone.I do however want to warn potential buyers of a specific vendor "Better Life 24/7" that is a non-responsive vendor. I was told to expect my door no later than October 21st. On October 24th I queried the vendor and did not receive any response from my inquiry. I know that vendors have little control over the USPS or UPS/FedEx services, but a simple acknowledgement of my email to them (thru Amazon)would have been nice. I can not recommend anyone purchase anything from "Better Life 24/7". It is now November 8th, I have yet to hear anything from "Better Life 24/7". I have the greatest respect for Amazon, they filed a claim for the damaged product and I received a full refund.
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