Most helpful positive review
12 of 12 people found the following review helpful
Finally got it working!
on February 25, 2012
I already had one of these and it worked flawlessly in two different Intel-based computers. So when a friend of mine wanted his own RAID array, I got this for him too. However, his computer is AMD-based, and it wouldn't work.
The issue was his motherboard already had a RAID controller and he was using it to mirror his C: drive. But when I booted with the 622 card inserted and the RAID enclosure connected, the 622 would walk the disks in the RAID enclosure, but the internal RAID controller never initialized. So it couldn't boot because it couldn't see the mirrored C: drive.
Looking at the web, I saw this was probably an INT13 problem, and the way to fix it was to get a firmware update from HighPoint support. Unfortunately, HighPoint doesn't put their firmware update on the web for download, so you have to contact them. This was more difficult than you would have thought.
I first tried emailing them using the support email address they had in the printed documentation that came with the card. There was no response. After several days, I sent a follow up email, but that fell on deaf ears too.
So then I called the support number also listed in the documentation. No one ever picked up this number, and it always went to voice mail. The OGM said "leave a message and we'll get back to you in 24 hours", but I never received a return call. This went on for 2 weeks.
Then I called the main number to complain, and only then could I speak to a real person. I was told that HighPoint no longer provided any other method of support except web support. Once I did this, HighPoint eventually got back to me with a download link for the firmware update as well as instructions. The instructions, however, were missing some steps, so it took another couple of go-rounds until I actually got this thing working.
But working it is now. It's even faster than it was before the firmware upgrade - I now see about 100mB/s on writes, where before it was closer to 60mB/s.
On final note. In the process of getting this to work, I found that during the boot, you can press the END key on the keyboard when the 622 is initializing. This will bypass the 622's BIOS initialization and proceed with the rest of the boot. When Windows starts, the Windows driver initializes the card again anyway, so it works just fine in Windows even if it doesn't initialize in BIOS. This is how I was able to use the RAID array before I got the firmware update from HighPoint.