Customer Reviews

Hyperaccess 8.3

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(0)

 

 

I had a need to automate a telnet script to run unattended. Every expert I talked to said they thought it could be done, but nobody knew how. After a little research I found this product and downloaded their free 15 day trial.

I couldn't quite figure out how to do it and called their tech support. They were absolutely great. They spent an hour with me and solved the problem -- even though I hadn't yet bought the product. Incredible.

I've used HyperAccess for many years and have a lot of experience with the JavaScript and VBScript used for automated connections. If you plan to record a session and use it later it will work... okay. What you really need to do is record the session then go in an code all the error handling, branching and timeouts yourself - this makes it very useful. The wizard, as with most script recorders, is just not that intelligent.

Run this under Windows NT or later. I've found the stability of HyperAccess on 95/98/ME to be less than desirable. At work we push HyperAccess to several hundred dialouts per day and under 95/98/ME it loses connectivity to the COM port too frequently. This is not a missed connection but the software literally cannot find the communication port after running for a period of time. (4-6 times per week if running constantly) It typically takes a reboot to resolve the problem.

Support from Hilgraeve is spotty at best. Contact I've made with them took several days to receive a response. The response I did get from support were fair but not necessarily all that useful. You have to push for what you want in this respect. (squeaky wheel...)

BTW, my rating is really 3.5 stars due to weak support.