Discontinued Item

by HippoSmile

Product Details

• Product Dimensions: 19.5 x 18 x 31 inches ; 16 pounds
• Shipping Weight: 17 pounds
• ASIN: B000L9DI2M
• Amazon Best Sellers Rank: #63,184 in Baby (See Top 100 in Baby)
• Average Customer Review: 4.2 out of 5 stars  See all reviews (25 customer reviews)
• Discontinued by manufacturer: Yes

Customer Reviews

Most Helpful Customer Reviews

11 of 11 people found the following review helpful:

1.0 out of 5 stars Made in China and it shows, August 2, 2007

By 

Kimberly L. Fraher (Chicago, IL United States) - See all my reviews
(REAL NAME)   

I had gotten a Stokke seat used for my first son, so I was looking for an inexpensive way to accomodate my second son in a similar chair. I thought I'd found it in Hipposmile. I was ready to give this Canadian company a try, after all, Canada is reknown for it's lumber. So it arrived, and as my husband was putting it together, a part of the bottom rung broke off. Bad start, but we decided to continue to assemble it to see if any more parts break that we'd have to write in for replacements. My husband found it somewhat challenging to put together because the slots bored out to fit the back rest pieces weren't big enough for the pieces themselves. When he was done, I put the cushion on (the stitching was badly done and there were parts of the velcro where the stitching missed altogether). Then the chair wobbled. I noticed that there were yellow marks on the chair, and upon further inspection, I saw that there had been slight scratches in the finish and someone used a yellow marker to color them in, sloppily! I couldn't believe the crap quality. It was definitely cheaper than the Stokke new, but still too expensive for this shoddy workmanship. Typical "Made in China" quality control. I was offered a refund but they wouldn't refund my shipping (excuse me, $35 for shipping? It cost me $15 to send it back.) or pay for it to be returned. They have a lot of quality standards to improve on if they want to succeed in the medium-high end children's furniture world. Well, basically it was a $50 lesson why to stick with a proven superior product.

5 of 5 people found the following review helpful:

1.0 out of 5 stars Great idea but not so great quality or customer service, December 9, 2006

By 

Maria Poole "Maria Poole" (Home) - See all my reviews
(VINE VOICE)    (REAL NAME)   

This review is from: Discontinued Item (Baby Product)

Its about time a cheaper alternative to the stokke chair came out. However, the customer service department at Hipposmile is quite difficult to contact and exasperating to deal with. The quality of the chairs have not been consistent and therefore you would be better off finding a store that carries the chair in Canada and taking a close look at the chair to make sure there is nothing wrong with it prior to your purchase. The risk of receiving an inferior quality chair is not worth the ensuing hassle of dealing with the company.

3 of 3 people found the following review helpful:

5.0 out of 5 stars Great chair! Great customer service!, March 5, 2007

By 

Beth P. Mundy "BPMundy" (Los Angeles, CA United States) - See all my reviews
(REAL NAME)   

This review is from: Discontinued Item (Baby Product)

I found these chairs after looking at a similar but higher price chair. And I'm so happy I found them! From the first step in ordering... to receiving the chairs, everything has been great. The company sent a prompt email letting me know the status of the delivery and when I should expect the chairs... I had a few questions re: the cushions and received the most prompt attention I've had in customer service.. and always with a kind and considerate tone.

My kids love the chairs and they look great at the table.. I appreciate the kindness of the company and would certainly recommend them to my friends!