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Hiring for Attitude: A Revolutionary Approach to Recruiting and Selecting People with Both Tremendous Skills and Superb Attitude [Kindle Edition]

Mark Murphy
4.5 out of 5 stars  See all reviews (42 customer reviews)

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Book Description

Build a high-performance workforce by abandoning skills-based hiring practices and focusing on employee attitude

Hiring for Attitude offers a groundbreaking approach to recruiting, assessing, and selecting people with both tremendous skills but, more importantly, an attitude that aligns with the organization’s culture.

Murphy cites his own company’s research and examines recent scientific studies about the practical effects a person’s attitude has on the outcome of his or her job performance. Clear and practical lessons are illuminated by numerous case studies of organizations like Microchip, Southwest Airlines, and The Ritz-Carlton.

Mark Murphy is the founder and CEO of Leadership IQ, a leadership training firm. He has been featured in such publications as Fortune, Forbes, BusinessWeek, and The Washington Post.



Editorial Reviews

About the Author

Mark Murphy is the author of the bestsellers Hundred Percenters and HARD Goals. The founder and CEO of Leadership IQ, a top-rated provider of cutting-edge research and leadership training, Mark has personally provided guidance to more than 100,000 leaders from virtually every industry and half the Fortune 500. His public leadership seminars, custom corporate training, and online training programs have yielded remarkable results for companies including Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, and Johns Hopkins.


Product Details

  • File Size: 1009 KB
  • Print Length: 241 pages
  • Simultaneous Device Usage: Up to 4 simultaneous devices, per publisher limits
  • Publisher: McGraw-Hill; 1 edition (December 2, 2011)
  • Sold by: Amazon Digital Services, Inc.
  • Language: English
  • ASIN: B005NASJRS
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Amazon Best Sellers Rank: #148,199 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

Most Helpful Customer Reviews
22 of 23 people found the following review helpful
5.0 out of 5 stars A radical rethink of the hiring process November 24, 2011
Format:Kindle Edition|Verified Purchase
Virtually every one of the standard approaches to selecting the right people for an organization to excel is dead wrong, according to Mark Murphy in this book. Most executives try to hire the most technically competent people, whereas the vast majority of the roughly half of all new hires who fail within 18 months fail for reasons of attitude, not for lack of skill.

The book goes on to provide a range of useful advice on hiring people. An important first step is identifying the unique factors of your organization's culture that determine whether or not a prospective employee is a good cultural fit, and what attitudes a prospective employee needs to possess in order to succeed within that culture. Most people find it very difficult to define such cultural issues, but the author provides a relatively simple way to do so.

Other advice given in the book includes:

* Why standard interview questions do not assess attitude
* How to create interview questions that will reveal whether someone's attitude is right for you
* How to create a set of answer guidelines allowing you to grade a candidate's attitude
* Why most job advertisements are poorly worded, and how you can do better
* The most effective ways of recruiting people who will perform well within the context of your organizational culture

Most people who have experience in recruiting new staff find the process a bit of a lottery; it seems impossible to tell in advance whether a candidate is going to turn into a high performer, and hiring decisions are often based on gut feelings that turn out to be sadly misplaced.
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23 of 26 people found the following review helpful
5.0 out of 5 stars An Interviewing Masterclass November 22, 2011
Format:Hardcover
"You'll notice that a lack of skills or technical competence only accounted for 11 percent of new-hire failures. When a new hire was wrong for a company it was due to attitude, not lack of skills... Our study showed that somebody was a bad hire for attitudinal reasons 89 percent of the time." Mark Murphy, page xii.

The author's introductory quote and supporting research may surprise you; however, the candidate trait of "attitude" has rarely been emphasized by hiring authorities or career experts. Until now. This book will show you a much-needed contrarian perspective. You will learn how to make better decisions for yourself, clients or organizations regardless if you are a job candidate or hiring authority. The "soft" skill of attitude has rarely been the focus of hiring decisions over the more "hard" skills such as educational pedigree, actual job experience and technical proficiency. Mr. Murphy paves an important road in this discussion. Especially as the world has become more flat, and job candidates, and those who recruit or hire them, need something extra to flourish in a global economy.

Organized Format with Common-Sense Advice

There is a helpful introduction, seven chapters, a brief conclusion along with a detailed index. This is a relatively short book (209 pages) which keeps you focused on its excellent content. The author's writing style is informative and entertaining. Most of all, he describes common-sense scenarios and provides real-life examples. From an amusing hiring strategy at Southwest Airlines (the Brown Shorts which serve as reference point throughout the book), to a more serious one at LifeGift (a company that recovers organs and tissue for those who need transplants), which demonstrates a proper balance.
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14 of 15 people found the following review helpful
5.0 out of 5 stars With rare exception, attitude determines altitude January 5, 2012
Format:Hardcover
Long ago, I became convinced that most human limits are self-imposed. This is what Henry Ford had in mind when observing, "Whether you think you can or think you can't, you're probably right." In this volume, Mark Murphy is convinced that attitude usually determines how much a person can increase her or his "altitude" (i.e. how high one can ascend to higher levels of personal growth, professional development, performance improvement). As he explains in the Introduction to this book, "Most new hires do not fail on the job due to a lack of skill. My company, Leadership IQ, tracked 20,000 new hires over a three-year period. Within the first 18 months, 46 percent of them failed (got fired, received poor performance reviews, or were written up). And as bad as that sounds, it's pretty consistent with other studies over the years and thus not too shocking."

He goes on to point out, "What is shocking, though, is why those people failed. We categorized and distilled the top five reasons why new hires failed and found these results [i.e. deficiency]:

1. Coachability (26%)
2. Emotional Intelligence (23%)
3. Motivation (17%)
4. Temperament (15%)
5. Technical Competence (11%)"

Murphy wrote this book primarily to help those who read it "to select the high performers that will fit with and excel in [the reader's] unique culture." He does expect his readers to replace "the traditional, and generally failed approaches to hiring" with what he recommends. That will require them to make various changes ("both mental and physical") as they work their way through the narrative.
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Most Recent Customer Reviews
5.0 out of 5 stars This will inspire you to hire correctly
Must have resource for hiring employees. Typical interviews are a complete waste of time, leading to bad hires and good employees with bad bosses.
Published 2 days ago by J Knight
5.0 out of 5 stars easy to understand and progressive
Well written, easy to understand and progressive. Valuable tips and suggestions that if utilized will allow an owner of a business and/or a manager to hire and maintain A Level... Read more
Published 24 days ago by Galina Yevseenko
5.0 out of 5 stars A MUST READ FOR HIRING MANAGERS AND JOB SEEKERS ALIKE
A must read for hiring managers who need to decipher between high and low performers. A radically new way of approaching the interview process, which has helped my company... Read more
Published 27 days ago by Hartford Reader
5.0 out of 5 stars Good read
Good read
Published 2 months ago by Mike Bailey
5.0 out of 5 stars I hire 140 people annually and I love turning to this book sometimes...
I hire 140 people annually and I love turning to this book sometimes to change up my interview questions.
Published 2 months ago by JDinNH
5.0 out of 5 stars A must read to avoid low performers. Very interesting concepts on the...
This book changed the way I thought about interviewing. A good read for any manager or leader that has role in any type of hiring capacity. I will say that Mr. Read more
Published 3 months ago by glenn j frank
5.0 out of 5 stars This is a very practical book. I took my ...
This is a very practical book. I took my management team through a process based on this book and it's made a huge impact on the hiring, morale and retention!
Published 3 months ago by L. R. C.
5.0 out of 5 stars Five Stars
Thank you
Published 4 months ago by Bookmom
5.0 out of 5 stars Looking for work? Looking for Employees? Read this!
Book came in perfect condition.
Published 4 months ago by Dan W
5.0 out of 5 stars Must-read book for leaders who seek quality employees and achieving...
As a senior leader in a school I've wondered about, over the past two years, how we can better identify great potential employees in the hiring process while avoiding hiring toxic... Read more
Published 5 months ago by Kelley Ridings
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More About the Author

An expert in aligning goals and people to create thriving organizations, Mark leads one of the world's largest studies on leadership and employee engagement.

Mark's award-winning work has been featured numerous times in publications including The Wall St. Journal, Fortune, Forbes, Bloomberg BusinessWeek and the Washington Post. His media appearances include CBS News Sunday Morning, ABC's 20/20, Fox Business News and NPR. Mark has lectured at Harvard Business School, Yale University, University of Rochester and University of Florida.

Mark is the author of five books including the McGraw-Hill international bestsellers, Hundred Percenters: Challenge Your People to Give It Their All and They'll Give You Even More and Hard Goals. Mark's most recent book, Hiring for Attitude, reflects the team's latest research and insight into how hiring decisions can align with engagement goals and culture characteristics.

Leadership IQ's turnaround, culture change, and performance enhancement through employee engagement work has been recognized in a diverse set of industries including healthcare, financial services, energy, manufacturing, logistics, and hospitality. From his roots as a turnaround specialist, Mark created Leadership IQ to address problems in performance before they hit the bottom line.


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