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Holistic Management: Managing What Matters for Company Success [Hardcover]

William F. Christopher
5.0 out of 5 stars  See all reviews (1 customer review)

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Book Description

May 18, 2007 0471740632 978-0471740636 1
This book presents two recently developed knowledge areas that can significantly improve the management and the performance of business enterprise: System Science and Cybernetics and Key Performance Areas. Included in this book are advanced (and evolving) methods and technologies for planning and budgeting, creating and keeping customers, quality and productivity, innovation, improving organization capability, sustainability in the company's social and ecological environments, and profitability-all integrated with this new viable systems model and system thinking.

Editorial Reviews


"…recognized for its innovative and bold attempt to go beyond conventional theories of management." (Electric Review, June/July 2007)

From the Back Cover

A new simplified framework that improves organizational performance at all levels

Learn to apply a new, simpler approach to business management that enables you to cut through the mounds of literature on traditional business management and actually get results. This new approach, based on more than forty years of the author's field experience, combines and extracts the best from two successful business management innovations:

  • Viable System Model (VSM): Developed by Stafford Beer, the VSM models the principles of system science and cybernetics for application in management. The VSM gives you a more realistic view of what your organization is and how it works, providing a new, better way to structure and manage the company and its businesses for successful results.

  • Key Performance Areas: Peter Drucker identified seven key performance areas that determine success for all business organizations. The author presents best practices for achieving organization goals in all the key performance areas, and describes how the VSM principles maximize results.

By combining these two management innovations, you learn not only how to best structure and manage an organization, but you also learn to focus on and apply best practices in key performance areas to reach your organization's objectives. Specific methods and technologies are offered to assist you in all areas of business management, including:

Planning and budgeting—Creating and keeping customers—Quality and productivity—Innovation—Improving organization capability—Sustainability in the organization's social and ecological environments—Profitability

Case examples provided throughout the book demonstrate how the author's approach is applied in actual organizations. Not an esoteric theory, this business management approach is easily learned and easily applied. Managers at all levels in business and industry will find the material accessible and, most important, effective in improving performance in all key performance areas.

Product Details

  • Hardcover: 503 pages
  • Publisher: Wiley-Interscience; 1 edition (May 18, 2007)
  • Language: English
  • ISBN-10: 0471740632
  • ISBN-13: 978-0471740636
  • Product Dimensions: 9.4 x 6.3 x 1.2 inches
  • Shipping Weight: 2 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #3,249,980 in Books (See Top 100 in Books)

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4 of 4 people found the following review helpful
5.0 out of 5 stars A Holistic Business Management Model is the Future. March 6, 2009
Format:Kindle Edition
Like all things, the traditional business model must evolve as well. It amazes me that what most people may call "unconventional wisdom" is actually extremely conventional and foundational as it relates to an overall model of operations. Incorporating a holistic outlook of your business operation and taking the time to understand how all of the moving parts create a grand sum is simply the evolution of awareness as it relates to the world of professional commerce. This is also the basis of business systems such as TQM and Six Sigma. If you are a business manager at any level and want to understand these principles, then this book should be considered for your library. P. Theo, National Association of Business Management Professionals. [...]
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