Most helpful critical review
192 of 219 people found the following review helpful
Loved it for the month it worked
on December 15, 2012
I would have given this 5 stars, as I loved it while it worked. Nice thermostat control and warmed the room nicely with fan blowing heat. BUT it stopped heating after one month of use. I saw that Consumer Reports rated this second to a $400. heater and was hopeful it would last at least one winter. I know Holmes products are cheap and only last a year at best. It does come with a one year warranty, but if you live 50 miles from civilization like I do, that's a whole lot of hassle just to get the product you bought for this very moment - freezing cold! I'll never buy Holmes again. And I wish these reviews wouldn't put words in my mouth for the one star rating - I don't hate it. I'm frustrated and disappointed and cold and not looking forward to the time and hassle it will take to make it right! I totally loved it while it worked! And I won't buy again from any company that only gives a one month return/exchange policy. If they did a simple exchange, I could have a working heater within the week.
A REVIEW PS: I spoke to the manufacturer (Holmes), and they couldn't have been nicer! They're sending me a new heater this week, just as I had hoped the original seller would do. They make good on their warranties, and it was no hassle at all as I had anticipated. I will buy Holmes again! They said it was highly unusual for this heater to stop heating. So I'm back to giving it 5 stars... once it arrives and is working!