- Platform: Windows Vista / XP, Mac OS X
- Media: DVD-ROM
- Item Quantity: 1
Product Details
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Most Helpful Customer Reviews
24 of 25 people found the following review helpful:
1.0 out of 5 stars
Not what it used to be - poor support,
By
This review is from: 3D Home Architect Home & Landscape Deluxe Suite v10 SB (DVD-ROM)
I used 3D ten years ago successfully, but since I have vista, I had to repurchase. This version has zero online how to support. The manual and included help menus are incomplete and identical. Options that are mentioned in help do not exist in the software (apparently it was a problem in version 9 too according to the forum). I do not recommend this software, try the free Google version instead maybe. But this is a great disappointment when their information is wrong, a needed feature is not available, and no support or update possible. Issue: Wall dimensions default to measure from the center of a wall, rather than from the surface - and you can not change it as the manual says, the option is not in the menu. Wasted my money.
22 of 23 people found the following review helpful:
3.0 out of 5 stars
objects that seem missing (Mac OS 10.4),
By working_mother "wm" (Knoxville, TN) - See all my reviews
This review is from: 3D Home Architect Home & Landscape Deluxe Suite v10 SB (DVD-ROM)
I am just starting, installation was easy except that the registration number you get online and not in the way that is described in the manual. Tutorials are good. I was able to build the first floor easily until I had to go to the objects library. Drop down menu, that I am supposed to get when, say, in "bath" or any other place, does not appear. I can get objects where the drop down menu should not appear, say, in the "garage". The guide and their posted Q&A were no help, contacted the customer service, and am supposed to get the reply in one business day (today is Saturday, so I guess Monday). It turns out, you have to click not on the "bath", but on the little gray triangle next to it - then everything appears.The 3d camera snap shot is NOT available for this version.
16 of 16 people found the following review helpful:
2.0 out of 5 stars
Very disappointed,
By
Amazon Verified Purchase(What's this?)
This review is from: 3D Home Architect Home & Landscape Deluxe Suite v10 SB (DVD-ROM)
This product will not give dimensions from the outside of a wall surface. It will only dimension from the center of walls. The instruction book says you have that option when in reality you do not. I e-mailed customer support about this issue and it took them over a month to finally respond and tell me that this was not an option. To me, the whole point of having such a program is to eliminate as much as possible having to manually figure dimensions and this product does not do that. It's obviously a mistake in the software design because they give this option in the instruction book. When I asked customer support if it would be possible to create an update to solve this issue that could be downloaded from their web site all they did was thank me for my feedback which obviously does nothing for me as a user. Who knows what else might be wrong with the software design. Poor product performance+poor customer support= extremely dissatisfied customer!
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