Top critical review
64 people found this helpful
Totally wonderful! at first. But in 10 months I have had 2 die on me.
on February 20, 2011
I love this Heat and Dish Dry Rack. I thought I would take it out and put it away but I leave it up all the time. I do not have a dishwasher or room for one so I thought I would try this. It's wonderful! I wash my dishes and put them into the rack and when it is full I push the button and keep on washing. In ten minutes the dishes are dry and I put them away. Then I load up the rest (if I have more). Or while I am waiting for the dishes to dry I have time to wash up the kitchen counters and put this and that away and then I turn around and put the dry dishes away. Done. All done. You do have to learn how to put the dishes in so they have access to the heated air coming up. But honestly that has not been a problem as I am motivated to make it work. All my plastic containers are dry in 10 minutes and I can just put them away. The lids may have a hidden drop of water on them here and there but that is no problem. There is a very small drip tray that slides under the rack and I slide it out when I remember and pour the excess water into the sink. But it is very small and only about a 1/2 inch tall. You can move around the metal racks that come with it. So if you don't need any of them you can just remove them and use them later when needed. My son said he hates drying the dishes they don't put into the dishwasher as he feels he never gets done with all of it. So I am getting one for him and my daughter in law. It is perfect for drying all the bottles and cups and plates she uses with the kids as well as her plastic containers.
Update June 4, 2011: Last week the light started to blink on and off and the motor would come on and then stop over and over. Last night it was doing that while we were not home. And today it won't work at all. It's dead.
I am so disappointed! This was my favorite thing in the kitchen. And we have only used it for the months of Feb, March, Apr, and May. I sent an email to the company and am waiting to see what the warranty is and if there is anything I can do about this. But $100 for 4 months is not very good. I will update if I hear back from the company.
Update June 9, 2011: They are great! I have a new one sitting in my living room right now. It was just delivered and I only sent the broken one back yesterday. They were so quick to reply to my emails and so helpful and honest. I got personal attention and a new dish rack!
Update December 4, 2011: THE SECOND ONE IS BROKEN. IT LASTED 6 MONTHS. We were not even using it. Same as before. We came home and the light was blinking on and off and I unplugged it and then plugged it in and now it is dead. I don't understand it. I make sure there is plenty of room around it for air flow. I use it about 5-6 times a week. I do not overload it. So I will send the company another email and see what they can do. I will update when I know more.