Top critical review
52 people found this helpful
Decent cleaner....nothing to get steamed over.
on August 19, 2011
UPDATE: November 2012: The steamer abruptly stopped working. I was using it and it stopped producting steam. I shut it off, cooled it, emptied it, refilled it, retried it with no luck. Sadly, this is not unlike my experience with the durability of other Hoover products. It was used just a handful of times and now its done.
Original review (8/19/2011):
Before I delve into a full review of this product, please note: This IS NOT a water extraction type of cleaner. It is a steam unit, but does not have any capability to collect water or vacuum anything. That said, overall I like this steam cleaner.
What's in the box?
* The WH20300 canister cleaner with 12 amp motor.
* Three part extension wand/handle.
* On-Board attachments: Window Squeegee, Corner/Grout Cleaning Tool, Right Angle Nozzle, "Turbo" Nozzle Extension, Scraping Tool, Garment Steaming Tool, Garment Steamer Cloth, Nylon Scrub Brushes (2), Brass Scrub Brush.
* Mop head and Carpet Glider.
* Microfiber floor pads (3),
* 8 ounce bottle of Hoover Multi-Purpose Disinfectant.
* Measuring cup.
* Collapsible Funnel.
* Cooling Tray.
* Product Manual.
Use of the steam cleaner is pretty straightforward. First you snap in the hose on the unit's steam port. Then you fill the water tank with up to 37 ounces of water. The included measuring cup holds 18.5 ounces so this takes two trips. Next, if desired, add Hoover disinfecting solution to the small tank on the cleaner's handle. Then just plug the unit into a grounded outlet and turn on the power. A blue light on top of the unit will come on. Once the cleaner has heated up (about 5 minutes), a green light comes on to indicate that the unit is ready to produce stream. From there, you attach the desired attachments for your cleaning job and adjust the steam output from the knob on top of the unit.
The product is very compact and all on-board tools store easily under two translucent plastic covers on the sides of the canister. However, some of the other tools, wand, etc. are larger so plan on keeping the box or coming up with another place to store these. The unit is about 15 pound with water in it, so it is not too cumbersome to move around, and the power cord is 30 feet long to give you plenty of room to move away from your electrical source. However, the hose is only about 6 feet though, so depending on how you are holding the wand, the area to be cleaned, etc. you may find you can get about 6-10 feet from the canister, so may have to carry the canister around a bit to complete larger jobs. Not a huge deal, but worth noting in case anyone sees the power cord is 30 feet and assumes that is how far away from the canister you can clean with the wand.
As far as cleaning, the unit produces good steam and the attachments allow you to focus the steam for various cleaning tasks. So, anything steam will typically clean in a residential setting, this unit will handle. It did a decent job on my grout and also on an upholstered ottoman and chairs I tried it on.
On the downside, it does seem to spit out a good deal of water, so I would find it better suited to clean hard surfaces where any residual water can be easily wiped up. On any fabric, prepare for it to get anywhere from damp to very wet. Hoover advertises that this product can be used on carpet. I wouldn't, only because since it doesn't extract/vacuum, at best it would "refresh" the carpet with steam. To truly clean a carpet, if you are using anything with water, you need to have some kind of extraction involved. I did use this on my minvan interior and it did a nice job freshening it up and loosening some ground in soil on the carpeted mats, etc.
Some of the parts do get warm to the touch - this is producing steam, after all! - but not supper hot, and the water cap on the tank has a pressure lock built in, so it will not disengage until the steam cools and the pressure dies down.
Hoover includes a two year warranty on this product. To me, that is good, especially since I haven't had good luck with Hoover quality in the past.
All in all, I think this is a useful product, again, more so on hard surfaces. If most of your steaming tasks would be hand-held (counters, range tops, backsplash, etc.) you might prefer a handheld unit. If you intend to do steam cleaning on floors and/or floor grout, the WH20300 may be for you.