Customer Reviews

Hoover U8361-900 Windtunnel 2 Surface Command Bagless Upright Vacuum

5 star:		(3)
4 star:		(4)
3 star:		(3)
2 star:		(4)
1 star:		(38)

 

 

Giving 2 stars on the suction alone. Hepa filter doesn't self-clean/turn after one use. A lot of dirt falls out from the hepa filter when removing the dirt box or collects behind the the dirt box if you don't pay very close attention to aligning it just right. I really liked how much dirt this thing pulls out of the carpet but it's heavy and dirt just falls out, a lot of dirt, when emptying the dirt box. I'm returning and not getting another after reading the other reviews in here that sound just like my experience.

I returned this vacuum after a week and a half. I was impressed with how well it deep cleaned my carpets, but it was way too messy to empty the dust cup. After vacuuming both floors of my house, so much dirt collected behind the hepa filter that the filter stopped rotating. The visible part of the dust cup that collects larger particles wasn't very full. When I removed the dust cup a large amount of dirt fell from behind the hepa filter and made a mess all over the vacuum cleaner. I had to get my old vacuum to clean up the mess. I had to turn the vacuum on and off four times and empty the dust cup each time to remove all of the dirt that was lodged behind the hepa filter. I had to clean up the mess with my old vacuum each time after removing the dust cup.

I may have had a defective vacuum. but I decided not to take another chance. Best Buy wasn't happy about taking my vacuum back. I don't blame them, I sure it's hard reselling a used vacuum. I didn't want to deal with returning another one.

If I buy bagless again, it will more than likely be a Dyson but I'm leaning towards buying one with a bag. The bagless revolution seems to be a lot of hype.

I have no idea what Hoover's engineers were thinking when they came up with this rotating HEPA filter concept...the filter stopped rotating after the second use and requires EXTENSIVE cleaning after every vacuuming session, or the suction drops to almost nothing. You have to manually rotate the filter after each use to dislodge a ton of fine dust that plugs the filter, and usually makes a huge mess that has to be cleaned up with another vacuum while this one is disassembled. I'd love to take it back for a refund, but it's too late now. The first and last Hoover product I ever buy.....

The vacuum has great suction. However, suction is the only good quality about this vacuum.

I purchased this vacuum at Sears and got a good discount during their vacuum sale. But I have gone through 3 of these vacuums and have returned or plan on returning each one. The 1st vacuum got so much dirt stuck behind and in the hepa filter, the vacuum started making a sound like it was going to break. The 2nd vacuum had a handle that was assembled badly so with each forward and backward pass the handle felt like it was going to come off.

This vacuum is hard to push. You have to put the carpet setting at close to high for low carpeting. On hard surfaces the vacuum is hard to push too!

This vacuum has a large dust cup with 2 sections. The small compartment in the back of the dust cup is (1" high X 5" wide X 6" deep) for the dirt. The large front section collects the hair, crumbs and other larger things you pick up off the floor in your home, however dirt and fine particulate dust is what I collect in my vacuum, and Hoover only gives you that little compartment for the dirt so it gets caught in the vacuum behind the hepa filter. You spend more time cleaning out the vacuum than you do vacuuming your carpet. Today I had to pick up the vacuum and shake it over the trash can to get most of the dirt out from behind the hepa filter. Even my husband noticed that this vacuum takes too much time to empty and clean out. Yes lots of dirt falls onto the vacuum when you remove the dust cup and is messy to clean up.

I have tried Kenmore, Eureka, and Fantom in the past. I plan on returning the 3rd vacuum once I get my Dyson I purchased from HSN.

This is the most poorly designed machine I have ever seen. It is continually clogging both filters and the hepa filter becomes filled with dirt quickly causing loss of all suction. I replaced it with the dyson dc17, which is awesome. Do not buy this vacuum.

I saw this item in Consumer Reports. Checked it out on Hoovers web-site and had to get it. self cleaning filter! bagless!lifetime belt! super cool handle that detatches and becomes wand!by far the best features of all vacuums.i read the reviews at Amazon about the messiness and more importantly the self cleaning filter breaking almost immediatly and i was concerned so I called a Hoover sales/service center. They assured me that that glitch was on earlier production models and had been corrected. i bought it and wow!! that baby could clean a carpet!! i loved all of the features! i even celebrated when the cleaning lady didn't show up so i could use the vacuum!! less than 1 week later the rotating filter started jamming---rendering the machine useless. couldn't get anyone at Hoover to pick up the phone. Returned to Amazon and am getting the Hoover electronic bagless canister that, at last count, had over 180 reviews--most of them positive. Shame on Hoover!!!!!!!

I bought this vacuum 11 months ago. At first, it was great. After about 2-3 months, the problems started. The spinning Hepa filter gets jammed with dirt/hair and stops spinning. Then it packs full of dirt and loses suction. Without suction, its worthless.

I have had this vacuum in the repairshop 6 times for this same problem. Thankfully there is a 12 month warranty so I havent had to pay to get it repaired. Unfortunately, my warranty is about to run out. The last time I was in, repair shop told me that I need to use another vacuum to clean this one out periodically. Am I supposed to borrow my neighbor's vacuum to clean mine? What a crock....

Several times, I have called Hoover's main number in Ohio to complain. When I do get to talk to someone, they are NOT helpful. They only tell me to take the thing to the local service center. I have had Hoovers all my life (this is my 4th Hoover). After this experience, I will NEVER buy one again.

This vacuum has great suction--this is the only good thing I have to say. It is VERY noisy and heavy. It took me quite awhile to assemble and in the process I broke the hose clip and couldn't get a screw in tight enough. When I was finally able to try it out, I was very impressed/horrified by the amount of dirt it got out of my carpet. When I went to empty the canister because the filter was getting clogged, I noticed a lot of dirt on the outside of the canister. I figured I did not install it correcty so I cleaned it up and tried again. Same thing happened and the dirt was all compacted around the spinning filter. I took it back and bought a Dyson--still not perfect but a lot better.

The only downfall to this vacuum is it's very heavy and not self propelled. With paying over $300, you would think it should be a standard thing on this model. Also, with the previous review it is a little messy when you are emptying the canister and dirt does fall behind the cup. I think it's a bit overpriced. You are paying for the look of the cleaner and not the features.

I just bought this vacuum cleaner today, and after not liking it I decided to check out some of the reviews. Why I didn't do that earlier, I don't know. Now I have to go through the hassle of returning this vacuum cleaner.

I echo all other reviews that say it sucks up dirt fabulously. I loved the hand tool! But I laughed when reading the other reviewers who got out another vacuum to clean up after this one. That's exactly what I just did. Pet hair got clogged up by the rotating filter and fine dust fell down when I removed the dirt cup. What a mess.