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31 of 32 people found the following review helpful:
1.0 out of 5 stars
Worst Vacuum Ever!, October 10, 2006
This review is from: Hoover U8371-900 WindTunnel 2 Complete Bagless Upright Vacuum Cleaner (Kitchen)
If your living environment is in the country with exposure to dirt, mud, animal hair & normal household dirt or dust, this vacuum is not for you! This machine is poorly designed & does not perform as advertised. Suction is so great it pulls dirt, debris & hair up through the collar cone filter & directly into the sealed HEPA chamber. Once the chamber plugs full of debris, the vacuum looses all suction & ability to clean. There are only two options for cleaning the chamber, once obstructed - take it to an authorized shop or dismantel the machine yourself. No one wants a vacuum that must be 'repaired' after minimal use, or one that must be repaired after every use. It clogged up before I could complete two rooms & although the initial obstruction was cleared, the unit now plugs up before finishing one room. Hoover appears to have no desire to fix the design flaw or make it right with anyone who foolishly spent money buying this product - Hoover will not accept a return, or provide an exchange to another vacuum in their product line. A word of advice I received from the authorized service shop that repaired (cleaned) the vacuum - this type of problem seems common with Hoover bagless models, especially the new windtunnel 2; don't buy anything but a bagged Hoover product.
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15 of 15 people found the following review helpful:
1.0 out of 5 stars
SUCKS but Sucks, November 22, 2006
This review is from: Hoover U8371-900 WindTunnel 2 Complete Bagless Upright Vacuum Cleaner (Kitchen)
I read the other reviews here but thought I could handle the problem they described and bought it anyway. I mean how bad could it be? It's half the price of the Dyson.
It's bad. When we took it out of the box - we couldn't get the canister to latch. After fussing with it for a while and mashing a rubber seal down, we were able to get it to latch - however - the parts feel cheap and when you put it in - you're not sure that it is latched. The latch feels and looks like it will easily break.
Physically - it's lighter (21.5lbs without attachments)than the old Kirby we replaced (25.5lbs), however it feels three times heavier when you push it. Actually pulls down on your shoulder. It's 5 times harder to push.
Beater bar isn't strong enough. Would stop on our carpet till we raised it all the way to high. Finally, after running it for 10 minutes, it started making a whirring noise and we smelled smoke (burning rubber.) We couldn't see a belt anywhere and I have no idea how the beater bar turns.
It did get up a lot of dirt, but like the others, when my daughter went to empty the canister - it fell apart and dumped all over the place. (I didn't tell her the problems the other reviewers had. It was sort of funny having the prophecy come true.)
One other observation was that the rotating HEPA filter thing sounded like a poorly constructed wind up toy with a smooth place in the gears. It makes a grinding noise, a little lighter grinding noise, and then back to the grinding noise.
Nice try by Hoover, but a failure. Taking it back tomorrow.
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8 of 8 people found the following review helpful:
1.0 out of 5 stars
HEPA filter transmission is DOA, January 13, 2007
This review is from: Hoover U8371-900 WindTunnel 2 Complete Bagless Upright Vacuum Cleaner (Kitchen)
The "Lifetime" "Self Cleaning" HEPA filter does not clean itself and can't be replace by the consumer. Once the filter is plugged, this poorly sealed beast blows dust all over the room when you turn it on.
As others noted, it sounds like the gears are stripped when the filter cleaning mechanism is engaged. The filter jerks and moves irregularly or not at all. The transmission is made of plastic and flexes when engaged. What an idiotic, cheap design.
Took it in to be repaired and the shop was full of Windtunnels with repair tags.
A poorly engineered product. Clearly a Lemon.
Purchased based upon Hoover's reputation for quality but they won't make it right. Boy did we get Burned.
Anybody interested in a class action law suit?
If I'd known Hoover is owned by Maytag, I never would have bought their product - given what they did to their employees in Iowa when they moved operations south of the border.
One star because I couldn't give it ZERO.
Welcome to the internet, Maytag / Hoover. You're no longer going to get away with treating people like the dirt your products are supposed to clean up.
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