16 of 16 people found the following review helpful:
4.0 out of 5 stars
Good elliptical, great customer service, November 30, 2006
This review is from: Horizon Fitness EX33 Dual Action Elliptical Trainer (Sports)
After my gym doubled their rates, i decided that i could put the money that i was dishing out every month towards owning my own equipment, so i started doing research. Now, i am used to using top of the line equipment, having been an infantryman as well as having membership in local gyms, and the only component i was concerned about in my home gym was the elliptical.
This is because i didn't have a few thousand dollars to shell out for a commercial unit, and would have to settle for a "consumer" grade unit. While i was researching, i was mainly looking for durability customer reviews..if the movement is a bit awkward or the stride to short, thats fine, you get used to it, as long as it is working you out. But comfort doesn't matter if the machine is broken right? However, the amount of information (i don't trust fitness review publications) i could find on consumer level elliptical trainers was frustratingly small, so i finally just took a complete shot in the dark and went with the EX-33, even though the reviews for it on this site looked a bit fishy as one reviewer pointed out.
After some shipping problems (not horizons fault) i finally get the machine, and assembly was a breeze until i got to a certain part that wasn't threaded properly (actually, not threaded at all). I was pissed, but it wasn't a problem because despite the experiences that others have had, customer service was fast, friendly, and sent me more then was required to fix the job, just so i would have a spare. So, i finally get the unit assembled. But if you are like me, you don't give a hoot about assembly or quietness or knee comfort, you want to know if the damn thing is gonna fall apart after you pay 800 bucks for it right?
Well at first, i thought i had made a huge mistake, because after 2 days of use the belt popped off and got chewed up a bit. Extremely angry, I took the case off to see what the problem was. Turns out the magnetic brake wasn't screwed all the way down, so it slipped. But this turned out to be a boon, because i noticed several important durability related things about this machine.
First, it uses a nice thick gauge steel on all its parts. Secondly, the inward component setup is very simple. Replacing parts and doing maintenance like tightening the belt are a breeze. Anyway, i called customer service for a new belt, they say no problem, and sent one with no questions asked. While i waited for the belt to arrive, i put the old frayed one back on, tightened it up, and started working out. The machine ran fine even with a busted belt.
And it does give a very smooth, suprisingly intense workout, and thats coming from someone who has had no small measure of experience with gym machines.
To sum it all up, it gives a great workout, even for people already in decent shape. The durability i think is fine, a very sturdy and frictionless magnetic break for resistance plus only a few more simple components is all there is to it. Even the non user assembled parts are easy to adjust and replace on your own. Now this isn't a good point in and of itself, but combined with the (so far) flawless customer support,
you don't worry about having to pay to ship it to a factory or have a technician come over if something goes wrong once the warranty expires, simply pick up the part you need and put it on yourself, this is durability in my opinion.
I give it 4 stars instead of 5 because of the original assembly error, but like i said, the great customer support almost completely negates that.
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9 of 9 people found the following review helpful:
5.0 out of 5 stars
Great Elliptical! Easier setup and very quiet., June 23, 2006
This review is from: Horizon Fitness EX33 Dual Action Elliptical Trainer (Sports)
We did a good amount of research on this elliptical before buying it. Obviously the vast number of reviewers loved it, so we thought we'd give it a try.
We are so glad we did! We were a little intimidated when the giant box arrived on a huge delivery truck, but the assembly was actually pretty easy and straight forward. You can see they care how easy it is to assemble because they've inserted a couple of "instruction updates" into the manual to clarify some instructions that must have confused people. The best part about the assembly was that they put the little parts (screws, bolts etc) into seperate bags for each step. So there is a bag for step 1, another for step 2, etc. It comes with everything you need, even a screwdriver! Very easy, you will need two people though because of the size of some of the parts you need to bolt in.
Once we got it up and running we were very happy with the backlit lcd display (our room is kind of dark so this was great). The best part is that the unit is incredibly quiet! I was used to our old treadmill that sounded like a semi-truck. The eliptical barely makes any noise because YOU are the motor!
Overall, we are very happy.
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