Customer Reviews

Horizon T72 Treadmill

5 star:		(4)
4 star:		(1)
3 star:		(0)
2 star:		(2)
1 star:		(0)

 

 

We bought the T72 a few months ago. We had a used treadmill and decided we were ready to make the investment. Actually putting the thing together was not that easy because the holes did not match up on the hand rests. That aside though, we were ready to get started.

The product worked great for several weeks and then the belt just stopped in the middle of a running workout. The computer kept working, but the belt didn't restart. When the machine was turned off and back on, it started up with no problem.

The same thing happened several more times, so we called customer support only to discover they are only available from 8 till 5. So we sent an email. Several days later we get a response asking us to verify that it is on a "dedicated 20 amp circuit." We have since moved it to 5 different locations with no success.

After another 3 phone calls and 3 different associates with a whole list of failed suggestions, a customer service rep said we might need a new drive motor. Since the part was on backorder, we must not be the only ones with this issue. They said the installation would be easy but that they could send a tech if needed.

The installation was NOT easy, so we called for a rep. (Isn't that why we pay for the warranty?) We were set up with a 4 hour time slot the next day. Three hours into that time slot, we got a call saying the tech couldn't make it. We were told he'd be here somewhere between 8 and 5 the next day.

We are now out countless hours troubleshooting this ourselves, plus several phone calls and emails, and two days of work all to get a treadmill working that has been sitting in our home (paid for and warrantied) for several months.

I would not waste my time on Horizon Fitness. I think that if the product works, you'll have a good experience with the treadmill, but if you need help... you won't find much customer service. I'm not saying this to be hateful; just trying to save other buyers the headache.

The assembly of this treadmill should not take more than 1/2 hour, but it took me almost one and half hour!!! Why, this is due to the poor fit and finish. They were 3 places I could not get the bolts to fit in no matter how I tried. Another place the bolt fitted in very poorly. I left with 3 bolts for 3 different places that I could not get them to fit in! Fortunately, they are not crucial. The poor alignment of the parts are just terrible!!! I have never encountered anything like this before. There is no way that I was going to pack this monster back for exchange because they were not crucial areas. Besides, what makes you think another one would have a better fit? This is the worst Chinese made product I have bought. I just hope the treadmill is reliable for a few years. Good thing that I bought the extended warranty. I would suggest that you stay away from Horizon products!

This is my first treadmill so I'm no expert but I am satisfied with this treadmill. I did some research before I made the purchase and took the plunge after I got a AMEX Wishlist coupon for Amazon. On the first T72 I recieved, the motor would not run but the electronic board got power. Also the fan did not turn off. So I had to do an exchange, which was a hassle but our 2nd one is up and we are running. Both my wife and I are happy with the 2nd one.

The title of the review says it all! This is a great treadmill and Amazon sells it at a great price. Anyone considering buying a treadmill should do him/herself a favor and check out this one. It's well constructed, easy to operate and has most bells and whistles one could ever use.

i bought this treadmill over 7 months ago and overall, i am very happy with it. the built in fan is a great feature as well. would definately suggest to friends.

Item was just what I wanted. The only drawback is it is very heavy and hard to get into basement. Get pass that and it is worth the money.

The concerns about the assembly process of the T71 and T72 treadmill have been noted and your satisfaction is important to us. We have examined the issues closely and have made adjustments to the owner's manual to correct the problem and make the process much easier for you.
* If there is an alignment issue encountered in Assembly Step 3, Part C Insert BOLT (F) into HANDLEBAR EXTENSION; please note that the right and left support bars can be reversed to improve alignment. For example, the right support bar can be used on the left side and vice versa.

Our thorough testing has shown that this modification has resolved the alignment issue in assembly these treadmills. If you continue to experience any problems, please contact the customer tech support team at Horizon Fitness by calling 1-800-244-4192 and one of our representatives will be happy to walk you through the process of resolving any issues.