Horizontal Management [Hardcover]

Keith D. Denton (Author)

Book Description

ISBN-10: 0669269360 | ISBN-13: 978-0669269369 | Publication Date: June 3, 1998 | Edition: 1ST

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Product Details

• Hardcover: 211 pages
• Publisher: Lexington Books; 1ST edition (June 3, 1998)
• Language: English
• ISBN-10: 0669269360
• ISBN-13: 978-0669269369
• Product Dimensions: 9.6 x 6.1 x 0.9 inches
• Shipping Weight: 1.1 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #2,630,587 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars Flattening organizations unleash latent organizational power, October 10, 2000

By 

Patrick W. O'Hara "taparaho" (Salt Point, NY United States) - See all my reviews
(REAL NAME)   

This review is from: Horizontal Management (Hardcover)

In this work on horiziontal maangement, D. Keith Denton writes of the need to delayer modern organizations and push reponsibility and accountability for work down to the lowest levels of the organization -- where the work is being performed.

The emphasis on his customer-driven model is creating employee involvement and empowerment at the level that interfaces with the customer. Denton's background in process management is apparent as he tells of traditional production models which often excluded customer needs and wants -- an American shortcoming that I often attribute to the rise of globalism.

Although the book is nearly 10 years old and out-of-print on Amazon.com, I believe that Denton is a visionary in customer-driven management systems, which makes this book a very important work.

I believe you will find this book to be very easy to read, enjoyable, and thought provoking.