Hospitality Information Systems and E-Commerce [Paperback]

Dana V. Tesone (Author)

Book Description

Publication Date: March 8, 2005 | ISBN-10: 0471478490 | ISBN-13: 978-0471478492 | Edition: 1

Up-to-date coverage of how technology impacts management in the hospitality industry

In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the technology used in each segment of the hospitality industry - lodging, foodservice, and tourism - this insightful book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation.

Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce:

• Provides an overview of information technology basics, including computer hardware, software, and networks
• Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business
• Features interviews with information technology professionals in the hospitality industry
• Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation
• Contains a practical glossary of technical terminology

Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.

Editorial Reviews

From the Back Cover

Up-to-date coverage of how technology impacts management in the hospitality industry

In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the technology used in each segment of the hospitality industry—lodging, foodservice, and tourism—this insightful book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation.

Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce:

• Provides an overview of information technology basics, including computer hardware, software, and networks
• Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business
• Features interviews with information technology professionals in the hospitality industry
• Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation
• Contains a practical glossary of technical terminology

Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.

About the Author

D. V. Tesone, Phd, is Assistant Professor of Hospitality at the Rosen School of Hospitality Management at the University of Central Florida. He is the author of several textbooks as well as articles that have been published in the Journal of Hospitality and Tourism Education and the Journal of Applied Hospitality Management.

Product Details

• Paperback: 304 pages
• Publisher: Wiley; 1 edition (March 8, 2005)
• Language: English
• ISBN-10: 0471478490
• ISBN-13: 978-0471478492
• Product Dimensions: 7.6 x 0.6 x 9.3 inches
• Shipping Weight: 1.2 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #617,910 in Books (See Top 100 in Books)

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5.0 out of 5 stars Great experience, September 28, 2010

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This review is from: Hospitality Information Systems and E-Commerce (Paperback)

This was my first purchase in Amazon and I had a great experience. The book arrived before the expected date and it was in excellent condition. Although it said that it was a used textbook, it actually looks brand new. Very happy with the purchase!!