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Hospitality Retail Management (Hospitality, Leisure and Tourism) Paperback – June 5, 2000

ISBN-13: 978-0750646161 ISBN-10: 0750646160 Edition: 1st

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About the Author

Professor Conrad Lashley is Professor of Leisure Retailing at the Centre for Leisure Retailing at the Nottingham Business School. His research interests have largely been concerned with service quality management, and specifically employee empowerment in service delivery. He works closely with several major industry organizations including the British Institute of Innkeeping, J. D. Wetherspoon and McDonald's Restaurants Limited.

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