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Hotel Front Office Management Hardcover – September 10, 2002

ISBN-13: 978-0471013969 ISBN-10: 047101396X Edition: 3rd

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Product Details

  • Hardcover: 448 pages
  • Publisher: Wiley; 3 edition (September 10, 2002)
  • Language: English
  • ISBN-10: 047101396X
  • ISBN-13: 978-0471013969
  • Product Dimensions: 7.8 x 1 x 9.4 inches
  • Shipping Weight: 2.2 pounds
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Best Sellers Rank: #1,451,577 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

The complete guide to running a hotel front office

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. This Third Edition continues its emphasis on applying theory and management strategies, as well as providing new material on technology’s role in the modernized front office.

Material is logically presented in the order of operations: an overview of lodging hospitality, a tour of the front office, a review of the guest cycle, and an analysis of guest services. Practical features of this new edition include:

  • A new chapter on property management systems to address industry-wide changes
  • Practical case study problems in each chapter
  • Commentaries from hotel front office managers, general managers, and other department managers
  • Articles on the international hotel work force
  • Additional case studies for applying theory and developing problem-solving strategies

Hotel Front Office Management, Third Edition, is an invaluable book for those interested in learning more about the hotel’s front office.

About the Author

JAMES A. BARDI, EdD, CHA, is Director of Associate Degree Programs in Hotel, Restaurant, and Institutional Management at Penn State Berks and The World Campus at The Pennsylvania State University.

Customer Reviews

3.5 out of 5 stars
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Most Helpful Customer Reviews

11 of 12 people found the following review helpful By Amazon Customer on January 6, 2004
Format: Hardcover
One of the worst books I have ever read period! It's full of useless information, and it's not tailored to every property as it should.
Additionally, The book is filled with obsolete sample forms that no one uses (at least myself and those I know within the industry), making the VERY HIGH price inappropriate
In short, this book "could" be used as a theoritical introduction to the Front Office Management at some junior college's hospitality course, but not as a practical guide for hospitality professionals.
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4 of 4 people found the following review helpful By Steve Laufman on September 24, 2010
Format: Hardcover Verified Purchase
This is a great book for a novice in the business or a upperclassmen in the major. I like its real-life situational examples. It would be great if the author offered real-life scenarios that managers face every day for the class to discuss; that would be the icing on the cake. Other than that, it's well worth the purchase.
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6 of 8 people found the following review helpful By A Customer on October 10, 2002
Format: Hardcover
They don't always teach you everything you need to know in hotel/motel management courses. This book includes all those unexpected situations that you might be faced with in the industry. It is informative and written in a way that is easy to read. A true friend in time of need.
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