Hotel Management and Operations [Paperback]

Denney G. Rutherford (Editor)

Book Description

ISBN-10: 0471285684 | ISBN-13: 978-0471285687 | Publication Date: August 15, 1994 | Edition: 2

In this updated edition, Rutherford reexamines the fundamentals of hotel management in light of the latest trends. The introductory and connective essays have been expanded and updated, and completely new sections have been added on the vital topics of today.

Editorial Reviews

From the Back Cover

A real-world look at every major aspect of hotel management and operations

Hotel Management and Operations, Third Edition, helps readers to develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. Featuring contributions from 60 leading industry professionals and academics, this comprehensive presentation encourages critical thinking by exposing readers to different viewpoints within a coherent theoretical structure, enabling them to formulate their own ideas and solutions.

Each of the book's nine parts examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments.

This remarkably well-designed learning tool:
* Covers all hotel departments, from front office to finance, from marketing to housekeeping
* Links advanced theory with real-world problems and solutions
* Encourages critical thinking by presenting differing viewpoints
* Features "As I See It" and "Day in the Life" commentary from young managers
* Provides a solid introduction to every aspect of hotel management

Complete with extensive references and suggestions for further reading, Hotel Management and Operations, Third Edition, is an ideal book for university hospitality programs and management training programs within the hotel industry. --This text refers to an out of print or unavailable edition of this title.

About the Author

DENNEY G. RUTHERFORD, PhD, is the Ivar Haglund Distinguished Professor in the Hotel and Restaurant Administration Program at Washington State University. --This text refers to an out of print or unavailable edition of this title.

Product Details

• Paperback: 480 pages
• Publisher: Wiley; 2 edition (August 15, 1994)
• Language: English
• ISBN-10: 0471285684
• ISBN-13: 978-0471285687
• Product Dimensions: 9.4 x 7.4 x 0.8 inches
• Shipping Weight: 1.6 pounds
• Average Customer Review: 3.3 out of 5 stars  See all reviews (7 customer reviews)
• Amazon Best Sellers Rank: #4,081,165 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

19 of 21 people found the following review helpful:

4.0 out of 5 stars Hotel Management & Operations, 2nd ed, February 11, 2001

By 

Mario Arnaldo (Honolulu, Hawaii) - See all my reviews

This review is from: Hotel Management and Operations (Paperback)

My review is based on having used Dr. Rutherford's book the past consecutive 7 semesters (incl summer) at Hawaii Pacific University's Travel Industry Management program.

The compilation of articles is ideal for us because chapters are short, but comprehensive and interesting enough to retain student attention. 95% of my students are foreigners, and my average class size is 30 students from at least a dozen countries.

Chapters have numerous references, and all the chapters have challenging case studies except Finance.

This particular construction lends itself to a variety of delivery techniques, as stated in the Preface.

My wish list for the 3rd edition would include: an instructor's manual or workbook, a testbank of questions, e-book version, reducing the content on Marketing (almost double the amount of information in other chapters), and adding a section on Information Technology.

Students, educators, and hospitality professionals will enjoy a favorable ROI on this purchase.

17 of 19 people found the following review helpful:

5.0 out of 5 stars Reviewing both 2nd AND 3rd editions of HMO, June 10, 2002

By 

arnaldomj (Honolulu, Hawaii) - See all my reviews

This review is from: Hotel Management and Operations, 3rd Edition (Paperback)

As soon as Dr. Rutherford's 3rd ed came out, I continued to use his text book for two more semesters and 1 summer, under the same conditions described in my review of his 2nd ed.
Hotel Management & Operations, 3rd ed is the premier hospitality reference for students, educators, professionals, and researches.
The reservations I still have with the 3rd ed (see comments for 2nd ed) is that Dr. Rutherford did not have plans (confirmed via E-mail) for any of the following: an instructor's manual or workbook, a test bank of questions, an e-book version, and reducing the content on Marketing (almost double the amount of information in other chapters).
It is great that Denney added a much-needed section on Information Technology.
The great new additions include "As I see It", "A Day in the Life", and a variety of new articles for each departmental section. These articles, as are the original ones in the book, are also written by working professionals in the hospitality industry. There are now 536 pages vs 462 pages: the additional 74 pages are a good contribution to the 3rd ed.
Educators should have no hesitation using Hotel Management and Operations, 3rd ed, but must ensure the actual text reading is appropriate for their target market. Students, educators, and hospitality professionals should continue to enjoy a favorable ROI on this purchase. With my ESL (English as a Second Language) student body, however, I was hard pressed to continue using this textbook. I decided to design such a CD-ROM workbook, Making Hotel Operations Work! (Summer 2002), and Dr. Rutherford wrote the Preface.

9 of 10 people found the following review helpful:

1.0 out of 5 stars Not good for real world application, July 25, 2007

By 

John Nielson (NJ) - See all my reviews

This review is from: Hotel Management and Operations (Paperback)

This book was made for college students. It has alot of statistics and historical information that would provide fodder for a semester of lectures for people who will never own a hotel but not really applicable to the real world and the people who really run hotels.
It does not really give the realities of hotel operations and restaurant management. It does not give procedures or even discuss the import aspects of hotel operation. It is missing the real world application of managment concepts. Anyone interested in really running a hotel should not get this book.
I would suggest getting "Front Office Operations & Management" by Ahmed Ismail or some other book that provides checklists, real world application of theory, marketing techniques, reservation softwares, etc. I am just glad I got the book used.