This book is a style guide for telephony dialogues. We consider it to be the most thorough, practical, step-by-step guide ever written about speech recognition, by experts who have been designing and developing successful applications for years. Contents include how to: craft effective prompts, predict and manage social user behaviors, reduce the application to a set of repeatable speech behaviors, keep a consistent "look and feel" to the interface, approach the problem of application "personality", prevent and recover from errors, and much more. This book is for designers,developers, project managers, marketing managers, information systems managers, call center managers and anyone else involved with the implementation and management of "self service" information delivery systems.
Book Description
Editorial Reviews
About the Author
Bruce Balentine has over fourteen years experience with the design and development of speech, audio, and multimodal user interfaces. As pro-prietor of Same Page Design Group, he provides research and interface design consulting services world-wide. He has held key positions with Voice Control Systems, Scott Instru-ments, and Future Computing. His expertise includes user interface design for telecommunications, desktop multimedia, entertainment, language training, medical, and home automation products.
Mr. Balentine earned a Bachelor's and Master's Degree from the University of North Texas with interdisciplinary work in electronic music, computer music, and inter-media. Prior to specializing in speech, he devoted more than ten years to work in audio recording, photography, lighting, and other performance and production media. Mr. Balentine is also the author of The GoodListener Cookbook, as well as several articles and publications related to spoken user interfaces.
David Morgan has over ten years experience with speech recognition and related voice technologies. As Vice President of Voice Systems Research for Fidelity Investments, he researches and helps design customer contact technologies for Fidelity's call centers, computer telephony systems, email, and web channels. Dr. Morgan's previous work experi-ence includes digital signal process-ing chip design, directory assistance systems, and voice and communications surveillance systems.
Dr. Morgan received his Ph.D. in Electrical Engineering from Brown University. He is also the author of Neural Networks and Speech Processing. In addition, Dr. Morgan has published over twenty papers in the speech processing field and has taught a graduate course entitled, "Digital Signal Processing of Speech" at Northeastern University.
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Most Helpful Customer Reviews
12 of 12 people found the following review helpful:
5.0 out of 5 stars
An excellent, highly practical book.,
By I_am_not@home.com "Lover of good writing" (Middletown, New Jersey, USA) - See all my reviews
This review is from: How to Build a Speech Recognition Application (Paperback)
Large vocabulary recognition applications are hot. Callers can speak directly to computers to make reservations, trade stocks, track packages, and handle many other complex transactions. Convenient applications that allow you to use the telephone to interact with computerized tranaction systems will soon be ubiquitous. Designers with the experience and cleverness to engineer good applications are in demand. This book provides an excellent guide for both the novice and experienced application designer. Balentine and Morgan are both well known and well respected in the User Interface and Speech Processing technical communities. The book covers a wide variety of topics useful in creating speech recognition applications: speech output, speech recognition, natural language understanding, vocabulary suggestions, testing, etc. All of the topics are covered from an intensely practical approach. The authors provide lots of guidelines for application dialog definition, and distinguish required from recommended practices. They make an effort to point out good design practices. A careful reader of this book can not help but become a better dialog designer and application developer. But this book is not just a cookbook, or a list of guidelines. Balentine and Morgan make sure the reader understands why a recommendation is made. In difficult or controversial areas, they discuss important issues that affect the application dialog. For example, in the chapter on barge-in they avoid the simple minded approach used by some technology vendors and discuss when barge-in should and should not be used, how to recover from error, and the legal issues posed.
5 of 5 people found the following review helpful:
5.0 out of 5 stars
An excellent educational and "how-to" guide for ASR design.,
By A Customer
This review is from: How to Build a Speech Recognition Application (Paperback)
I have spent 15 years working with ASR and Text-to-Speech technologies from the perspective of an application designer and system implementer- this is the first book that has provided a complete "education" on the "how to use these technology advances with the greatest chance of actual user acceptance and assistance in doing it right the first time out". This book is a primer for first time technology interest, and a must-have for those technical types who implement automation systems on an on-going basis.
6 of 7 people found the following review helpful:
5.0 out of 5 stars
The "Strunk and White" for Speech Recognition,
By Vivia Daniels "Vivia" (Fort Worth, Texas USA) - See all my reviews
This review is from: How to Build a Speech Recognition Application (Paperback)
Author, Bruce Balentine's goal with How to Build a Speech Recognition Application is to produce the Strunk and White of speech recognition. An electronic musician and composer, Balentine was a pioneer in the speech recognition field. The text's examination of the problems of navigation from human perception to machine recognition give comprehension to even the layman. The book is well organized and structured with the +,/,- system which allows a novice to follow. According to linguist, Dr. John White, the first chapter could stand alone as a treatise on the dynamics of the human speech interface with the machine.
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