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How to Click with People: The Secret to Better Relationships in Business and in Life Hardcover – July 5, 2011

14 customer reviews

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Editorial Reviews

Review

"Clicking with people isn't something that just happens or doesn't. In this practical and engaging new book, Dr. Rick Kirschner gives readers the skills they need to stop depending on chance and start actively clicking with people at work and in life."―Stephen Lundin, bestselling coauthor of Fish!

"Both enjoyable to read and full of easy to apply ideas, How to Click with People is a comprehensive explanation of how to connect with the people in your life. If you want to build better relationships, I recommend it."―Mark Sanborn, bestselling author of The Fred Factor

"Wise people know that the future is all about people, and Rick Kirschner's new book How to Click with People is a must-read for anyone who wants to understand and use the transformative power of relationships both in business and in life."―Daniel Burrus, author of the New York Times bestseller Flash Foresight

"In today's crazy-busy business environment, building strong relationships with frazzled customers and co-workers is essential to your success. Kirschner shows you practical strategies to quickly 'click' with even the most challenging individuals."―Jill Konrath, author of SNAP Selling and Selling to Big Companies

About the Author

Dr. Rick Kirschner is an international bestselling author, including Dealing With People You Can't Stand: How To Bring Out the Best in People at Their Worst, Love Thy Customer, and Insider's Guide to the Art of Persuasion. Dr. Kirschner is a faculty member of the Institute for Management Studies, and an adjunct professor at Southwest College of Naturopathic Medicine.

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Product Details

  • Hardcover: 272 pages
  • Publisher: Hyperion (July 5, 2011)
  • Language: English
  • ISBN-10: 1401323200
  • ISBN-13: 978-1401323202
  • Product Dimensions: 5.5 x 8.2 inches
  • Shipping Weight: 13.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Best Sellers Rank: #1,059,221 in Books (See Top 100 in Books)

More About the Author

Dr. Rick Kirschner has delivered motivational speeches and training programs on The Art of Change to some of the best known organizations in the world, including NASA, Progressive Insurance, Starbucks, Texas Instruments and Toys R'Us. And he's delivered his ideas and advice on communication, persuasion and conflict resolution through radio and television appearances, newspaper and magazine articles and interviews, from CNBC to CBC to FOX to the Wall Street Journal, in USA Today,the London Times, Executive Excellence, Selling Power, and Readers Digest.

He is the author of the comprehensive audio communication training program, 'Insider's Guide To The Art of Persuasion,' and the Hyperion book, 'How To Click With People: The Secret to Better Relationships in Business And In Life." He is coauthor of the international bestseller, Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst,' now in a third revised edition with more problem people (meddlers, martyrs and hypercritical judges) and strategic solutions!

The Art of Change Skills for Life™ presentations blend people-friendly humor and savvy expertise with practical skills and compelling content on connection, communication and positive change. Audiences have fun, get to know themselves, and gain a palette of attitudes and behaviors that help them to change their lives, relationships and businesses for the better.

Customer Reviews

Most Helpful Customer Reviews

8 of 8 people found the following review helpful By David Holoman on January 16, 2012
Format: Hardcover
This book tells you a lot more than just how to click with people. It is a generalized treatment of relations and communications geared toward the business setting.

The author builds first from practical steps on interpersonal relations, next to general individual relations theory, then on to general communications, relations, and motivation in the group setting.

The author peppers this offering periodically with a callback to the title: *click!*, we are often reminded. As I read along initially, I thought about what a labored connection that sometimes was, how it wasn't quite accurate at all times, and how I was going to write bad things about it. Later I realized that what the author is offering is some fairly old wine in a nice new bottle with a *click!* label on it.

I want to be clear that that is not of necessity a bad thing. There are a great many truths that we should be reminded of regularly in novel and different ways (think organized religion). And I think that these concepts are certainly among them, and that *click!* is a nice bit of marketing which, I note, certainly worked on me (I did buy and read the book, after all).

The underlying principle, stated once or twice, but not frequently, is that business is a social endeavor, and that if you are not good with people, you will never succeed. This message would be a huge waste of time for my wife, but for me, it should be repeated again and again.

I think it's peculiar that a book that asks to be used as a reference (p. 5) does not include an index. Nevertheless, I will be retaining this book and referring back to it frequently, I expect.
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12 of 15 people found the following review helpful By rlweaverii on August 25, 2011
Format: Hardcover
Book review by Richard L. Weaver II, Ph.D.

The first thing I looked for when I opened this book was a section on "Notes," or "References," or "Other Readings," or anything that would give you a clue that Kirschner reached outside of himself and his own personal resources to write this book. There are none at all. There isn't even an index to the book.

The second thing I looked for when I opened this book -- after finding no sources of any kind! -- was the degree to which Kirschner's information is accurate. I think there is no question on this; however, I found most of what he said to be common sense and common knowledge. Anyone who operates in the world today--in any capacity, I might add -- knows and uses this information. Do we need it codified for us? Probably not. Does Kirschner add anything to the communication world? Not very much.

All that being said, did I find Kirschner's suggestions for dealing with troublesome others to be valuable or even useful? Yes, I did. And I believe that any book, article, set of information, or advice that helps people get along well (or better) with others is worthwhile. This book is full of hundreds of practical, useful suggestions for getting along well with others.

For my own level of expertise in this area, I had a college textbook, UNDERSTANDING INTERPERSONAL COMMUNICATION that went through seven editions, and I have a best selling popular book, RELATIONSHIP RULES: FOR LONG-TERM HAPPINESS, SECURITY, AND COMMITMENT that covers much of the same valuable information. Sections on how to deal with conflict are prominent in both of these books.
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5 of 7 people found the following review helpful By Spiderfingers on July 19, 2011
Format: Hardcover
There are a number of these types of books out there that claim to be able to identify the behaviors in yourself and others that are keeping you from communicating clearly. Dr. Kirschner's book is the first that gives you the tools to really help you not only identify those behaviors, but correct them when you find yourself talking at cross purposes with someone. It's an easy read and you find yourself almost wanting to deal with those people in your life that have been challenging in the past, be that a boss that doesn't get you or a family member that always winds you up!
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By Bob S on July 2, 2012
Format: Kindle Edition Verified Purchase
The subject is very interesting. Although no one actually studies how to "click" with another person- it is of value when you do. By layering our "click," you really understand the dynamics of a click or a miss. By using the information given, you can "see" a click coming or why it will be missed. It gives one the chance to alter your strategy in mid sentence...
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Format: Hardcover Verified Purchase
Nice product, received very quickly. Good relationships are the building blocks of all kinds of success both personal and business. This book is a good tool.
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1 of 2 people found the following review helpful By Bearcat on September 11, 2011
Format: Hardcover Verified Purchase
What a refreshing book to read after the recent chatter about studies saying nice guys finish last in the workplace. They don't have to. This nice guy even shares his secret with you so you, too, can find a common thread and click with your fellow man (or woman) be it in business or life in general. Maybe if we listened to him, took the advice, followed his examples, and paid more attention to our likenesses rather than our differences, we could get that click, get things done, and even make some positive changes in this world. Thanks, Rick, for your positive outlook once again. Perhaps sending a few copies of the book to D.C. for our Senators & Congressmen might be a good idea as well. Sure would be nice to get some positive things done about now!!
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