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How Companies Win: Profiting from Demand-Driven Business Models No Matter What Business You're In Hardcover – October 12, 2010

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How Companies Win: Profiting from Demand-Driven Business Models No Matter What Business You're In + The Inside Advantage: The Strategy that Unlocks the Hidden Growth in Your Business + Uncommon Service: How to Win by Putting Customers at the Core of Your Business
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Product Details

  • Hardcover: 272 pages
  • Publisher: HarperBusiness (October 12, 2010)
  • Language: English
  • ISBN-10: 0062000454
  • ISBN-13: 978-0062000453
  • Product Dimensions: 6 x 0.9 x 9 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (16 customer reviews)
  • Amazon Best Sellers Rank: #594,474 in Books (See Top 100 in Books)

Editorial Reviews


“Recommended reading for executives facing the need to grow revenues in a sluggish economy.... Kash and Calhoun provide executives with the ideas they need to answer the question, where do we go from here.” (—Mark McDonald, Gartner)

“A persuasive case that winning in today’s market requires an understanding that supply-driven business models of the past will not keep pace with fundamental changes in our global economy and its digitally enabled consumer.” (—Jack Welch, bestselling author of Winning)

“The rise of social networks has amplified the individual’s voice and this has sparked a revolution in demand. How Companies Win offers real-world solutions that you can implement right now to take advantage of these changes.” (—Sheryl Sandberg, COO, Facebook)

“With all of the options shoppers have today, it’s critically important to understand demand. It’s how you satisfy your customers better than your competitors. It’s the way companies will win.” (—Brian Cornell, President & CEO, Sam's Clubs)

How Companies Win shows how to successfully manage in the future. Its fresh look at data and the case histories will stimulate the imagination of every business leader.” (—Mary Dillon, President & CEO, US Cellular)

“The authors’ discussion of Precision as the 5th P adds a powerful new tool for marketers. It aligns exactly with our strategy of precision marketing.” (—Joseph Tripodi, Chief Marketing and Commercial Officer, Coca-Cola Corporation)

“Calhoun and Kash have taken on the biggest business question of all: what it will take for companies to win in this new era of growing oversupply and heightened global competition. The conclusions they reach are eye-opening. ” (—Henry R. Kravis, Cofounder, Kohlberg Kravis Roberts)

How Companies Win is a book about learning to understand demand. If you are relying on your customers to tell you what they want it’s too late.” (

From the Back Cover

For the past twenty years, the growth formula for business has been to increase revenues by expanding product offerings and streamlining supply. But with the recent global recession, the world economy has changed forever. Now the old tools—most notably supply-chain management—are no longer enough. In a new digital age characterized by over-supply and too many product types in almost every market, the new challenge is to locate and capture the elusive pools of high-profit demand.

Rick Kash and David Calhoun have the answer: a revolutionary, demand-driven model that has already proved successful for some of the world's most admired companies, including Best Buy, Anheuser-Busch, Hershey's, and Allstate. At the heart of this powerful new business model is an achievable vision for a new kind of winning company, one that uses sophisticated new tools and techniques to discover, characterize, and then serve these pools of high-profit demand—and in the process gain pricing power in that market. Kash and Calhoun show how to use everything from social networks to more revealing and effective consumer-research techniques and then introduce the demand chain, the logical new partner to your supply chain. The authors' principles, case histories, and insights will help your business run faster, cut costs, and become better able to deliver high-quality products and services, even in the tightest economic climate.

How Companies Win is a compelling call to action to engage every level within a company, small or large, local or global.

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Customer Reviews

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See all 16 customer reviews
Well, when supply outstrips demand, that is a loosing game.
Eric William
The authors describe the process for creating a demand driven strategy and plans work.
Mark P. McDonald
Asking the right questions will help to avoid making that mistake.
Robert Morris

Most Helpful Customer Reviews

15 of 17 people found the following review helpful By Mark P. McDonald VINE VOICE on October 23, 2010
Format: Hardcover
How Companies Win by Rick Kash and David Calhoun is recommended reading for executives facing the need to grow revenues in a sluggish economy. Kash and Calhoun provide a comprehensive discussion of what is going on -- namely the shift from a world driven by your supply chain to one driven by a new demand chain. The demand driven world described by Kash and Calhoun explains why and how companies need to change their approach to win in the future.

Just about every company's strategy is based on the idea that demand is greater than supply and all that they have to do is be better than the competition and the money will flow. Kash and Calhoun make a strong argument that the economy has shifted with more supply than demand. This simple shift changes the whole basis for enterprise strategy, marketing strategies, products and services. The impact of this change and how leaders are using this reality to their benefit is the subject of the book.

While the book is targeted primarily at Marketing Professionals, I recommend this book for executives looking to understand how to move forward and capture the markets that matter. Line executives will gain an understanding of the importance of addressing different market segments. Technology professionals will appreciate the role that information plays in defining the demand driven enterprise. Others will find the author's arguments providing an interesting view on what is going on in a world where traditional notions of strategy and competitive advantage are under threat.


The book is clear and comprehensive. The authors describe the process for creating a demand driven strategy and plans work. The results they achieve and sample deliverables.
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12 of 14 people found the following review helpful By Nic on November 5, 2010
Format: Hardcover
This is a different kind of business book - in a great way.

How Companies Win simultaneously manages to introduce a macro-level pivot in how businesses should think while serving as a tactical how-to guide for implementing that thinking. So often "strategy" books fail at one of those: either giving us a new lens with which to see the world (but no tools to act on it) or new tools to act in the world (but no understanding of why those tools are paramount). How Companies Win gives us both.

The pro and con of this book is that it covers so many aspects of winning. Everything is grounded in the same fundamental new truth - that winning today requires a disciplined understanding and segmentation of demand - but Kash and Calhoun show us how that principle should impact decisions across a business. That is to say, this is not a book about how marketing wins or how product wins or how sales wins, it's a book about how companies win. For some, that enterprise breadth may make this a challenging read, but for those who have the ability and the will to impact their business' winnability holistically, this book will resonate.

And that doesn't have to be a big business, really. One of the most compelling things about How Companies Win is that the authors' frameworks should apply as easily to my neighborhood's dry-cleaning shop as a major retailer. Kash and Calhoun default to big, household-name case studies, but a small business owner has just as much reason to pick up this book and start identifying their most profitable sources of demand. In many ways, it might even be easier to use this book's tools at the entrepreneurial level. (See: Kash's anecdote of selling shoes in college).
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1 of 1 people found the following review helpful By Thomas Gendich on December 12, 2010
Format: Hardcover
How Companies Win is an in-depth look at a present-day issue that currently has many companies in a quandary. Authors Kash and Calhoun invested a lot of time and effort into investigating what may be causing many companies to miss the boat within their own industries. They found that too much effort was spent on the supply chain and not enough time was spent looking for the demand chain. Using many relevant, present-day case studies, they show us how large companies have completely missed not only their market, but also the true demand and almost went out of business because of it. McDonald's was sliding off the page until they realized that they needed to meet the demand of a broader audience by slowing the rate of expansion, adding increased value, increasing cleanliness, and improving customer service. After making these changes, the average order went from $5 to $12, a huge save for the company in a short period of time. They decided to scale back their plan of opening 1000 new restaurants per year to only 500 instead. My favorite quote from this book is "In McDonald's headlong rush to become bigger, to dominate the global market, it had lost track of its parallel need to also become better at understanding consumers' latent and emerging demand." Another great example in the book was the Ball Park Frank study. After finding that they were focusing on the wrong market, the male barbequer, they switched to the health conscious mother of teens and saved the company from the dwindling sales problem they were experiencing. For both of these companies, the supply chain stayed the same; the switch to find the demand chain is what made the difference.Read more ›
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