How to Improve Dining Room Service: Includes a Restaurant Performance Evaluation Guide [Paperback]

Richard Saporito (Author)

Book Description

Publication Date: November 3, 2007

HOW TO IMPROVE DINING ROOM SERVICE is an easy learning manual that explains the basic fundamentals of “Front of the House” customer service quality and efficiency needed in every restaurant dining room. It is a very helpful guide for anyone in the restaurant industry. It doesn’t matter if someone is an owner, operator, manager, part of the waitstaff or hosting the front door. HOW TO IMPROVE DINING ROOM SERVICE is written in a way to be understood by everyone. Through this book, readers will get step-by-step instructions explaining how they can improve various elements of their restaurant customer service. In detail, important topics are discussed such as the Front Door and Reservation Desk Duties, Seating Maximization and Efficiency, Dining Room Preparation, Organization, Coordination, Understanding, and Awareness, Traffic Flow Guidelines, Menu Knowledge and Upselling, Staff Scheduling Efficiency, Cross Training, Sanitary Rules, Safety Information and much more….. When readers begin studying HOW TO IMPROVE DINING ROOM SERVICE, they will acquire knowledge from an author who is highly experienced in restaurant service consulting and waiter training. In just a few short pages, readers will obtain useful information derived from several years of restaurant expertise that can be put to use immediately in dining rooms of all sizes and shapes. Best of all, everything is conveyed in a pleasant, easy-to-understand manner. One will not have to sift through a thick book of complex restaurant management terminologies to get to the meat of what’s really important in running a restaurant dining room successfully. Additionally, HOW TO IMPROVE DINING ROOM SERVICE includes a special section called the RESTAURANT PERFORMANCE EVALUATION GUIDE. In this section readers answer a series of 60 involved questions to help determine how pleasing their establishment is for the customer. It will help determine specific areas that need special attention when it comes to the “dining service experience.” Topics analyzed here are: Restaurant Outside/Inside Appearance, Front Door and Dining Room Appearance, Menu Analysis, Ambiance, Dining/Wait Staff Service, Skills, and Technique throughout the dining experience, Food Preparation and Quality, Service Ending, Payment Handling, Restrooms and much more..... When finished using this unique self-evaluation guide, one will be able to easily pinpoint the strengths and weaknesses in their restaurant operations. From this vantage point, troubleshooting and problem-solving can commence with focused vision and direction. Here are a few comments from pleased restaurant operators…… "Thank you so much Richard. This book has a lot of great organizational tips helping us to elevate our dining room customer service!" ----Orlando Campos, General Manager, Brasilia Grill, Montville, New Jersey “Your book was very interesting, easy to read with many items that we extracted and used for our operations!" ----Marc C. Moulinet, Director of Services, Horseshoe Bay Resort, Marble Falls, Texas “Richard, thanks to your book, I can now display great service in my restaurant!” ----Francis Le Roux , Owner, De Ark Guesthouse, Lydenburg, South Africa “A must read for every restaurant owner, manager, waiter or host.” Get this book now!” ----Michael Meyer, Executive Chef and Editor-in-Chief, CuisineArts.com

Editorial Reviews

Review

Richard Saporito, founder of Topserve, has been a restaurant consultant for over 15 years in many diverse and profitable establishments. As a keynote speaker and active member of the Food Service Consultants Society International, he has consulted for restaurants ranging from small independent start-ups to large scale corporate operations with seating capacities of over 1500.

Richard’s book--How to Improve Dining Room Service-- is used as a guide for setting up and organizing restaurant dining room customer service systems.                                              

Richard Saporito, Topserve Restaurant Consulting

www.topserveconsulting.com

[e-mail]

888-276-4808

--This text refers to the Kindle Edition edition.

About the Author

Richard Saporito has been a restaurant consultant for over 15 years in many diverse and profitable establishments. He helps owners, managers, and dining room staffs achieve that outstanding service reputation which always sets a restaurant apart from its fierce competition.

See all Editorial Reviews

Product Details

• Paperback: 76 pages
• Publisher: AuthorHouse (November 3, 2007)
• Language: English
• ISBN-10: 1425982743
• ISBN-13: 978-1425982744
• Product Dimensions: 6 x 9 x 0.2 inches
• Shipping Weight: 2.4 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (7 customer reviews)
• Amazon Best Sellers Rank: #519,455 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

5.0 out of 5 stars Every Restaurant Should Own This Book!, December 6, 2008

By 

Cassie Mae (USA) - See all my reviews

This review is from: How to Improve Dining Room Service: Includes a Restaurant Performance Evaluation Guide (Paperback)

"How To Improve Dining Room Service" by Richard Saporito is a very thorough and helpful book. Every restaurant owner should invest in this book!

I give this book five stars as the author has left no stone unturned. If you have a question in running the restaurant business, you can bet you will find the detailed and helpful answer in this book.

I like how the beginning of the book describes what the customer will immediately see and feel about a restaurant. Also, there is a small guide to restaurant terms used throughout the book. The next part of the book are restaurant tips. A scenario is given and detailed tips follow to help the restaurant owner run his establishment smoothly.

It is wonderful that the book gives you a "test" with multiple choice answers to make sure you understand every important aspect of running the best restaurant as possible. (Which in turn will give you more revenue.)

At the end of the book there is a consulting guide followed by pages for your own notes. I am going to use this guide to rate restaurants when I dine in them. Super helpful!

5.0 out of 5 stars how to improve your dining roon service, January 28, 2009

By 

P. Taylor "book worm" (Winter Park Fl) - See all my reviews
(REAL NAME)   

This review is from: How to Improve Dining Room Service: Includes a Restaurant Performance Evaluation Guide (Paperback)

This book is a must have for any restaurant whether new or existing. It is a good tool to use to recapture and reinforce the basics for a successful customer experience in the food industry. Richards 30 years experience is evident in the way how he details every area to build a new restaurant from day one to capture and keep your customers coming back. This book is also available in ebook form and I think it is also a good addition to the hospitality field for the classroom as well.

5.0 out of 5 stars A Great Guide for those in the Restaurant Industry, December 5, 2008

By 

Jennifer S (Ball Ground, GA United States) - See all my reviews

This review is from: How to Improve Dining Room Service: Includes a Restaurant Performance Evaluation Guide (Paperback)

How to Improve Dining Room Service is a very detailed, useful book. If you own a restaurant, work in one and especially if you manage one, this book is a must read. The author does a great job explaining ways to make service better and how to more effectively run a restaurant. It details all areas from wait staff to sanitation. It is organized so it can be easily read. Suggestions are offered, ideas presented and there is even a quiz to test your understanding. Many of the suggestions are easy, practical ideas that will immediately make a difference in service. In a time when many restaurants fail and customer service is generally lacking, this book paints a positive approach to finding success.