How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes [Paperback]

Joan C. Durrance (Author)

Editorial Reviews

From Booklist

This how-to-do-it guide both explains how to assess library services and offers practical ways to share experiences and frame the library story. The authors used a National Leadership Grant to develop the How Libraries and Librarians Help (HLLH) Outcomes Model to communicate and measure the impact of library services. It is divided into three parts: "Outcomes," "How to Measure and Predict Outcomes," and "Putting Outcomes to Use," and includes sample outcomes models, a community user survey, and tips on matching outcomes and audiences. The chapter on ways to predict outcomes and examples from people who have used the HLLH model are especially useful. Public libraries need to offer objective evidence of what programs work to underscore how necessary libraries are to peoples' lives, and this practical guide will help. Patricia Hogan
Copyright © American Library Association. All rights reserved

Product Details

• Paperback: 192 pages
• Publisher: American Library Association (December 1, 2004)
• Language: English
• ISBN-10: 0838908926
• ISBN-13: 978-0838908921
• Product Dimensions: 8.9 x 5.9 x 0.2 inches
• Shipping Weight: 9.6 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #1,006,893 in Books (See Top 100 in Books)

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1 of 2 people found the following review helpful:

5.0 out of 5 stars How libraries contribute to individuals and the community, April 9, 2005

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Midwest Book Review (Oregon, WI USA) - See all my reviews

This review is from: How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes (Paperback)

How Libraries And Librarians Help: A Guide To Identifying User-Centered Outcomes is a resource written by experts in the field of library and information science, offering a step-by-step approach that library professionals may use to measure and predict the success of library programs and services. In a day and age when the value of library services must increasingly be proven to earn grants and funding, the need to responsibly and effectively measure library program success is higher than ever. Chapters also discuss precisely how libraries contribute to individuals and the community by promoting literacy, empowering youth, and strengthening community bonds. A highly recommended resource especially for public library workers and administrators.