'A readable psycho babble-free analysis of how to get the best out of others, and a practical guide to dealing with the hostile language they sometimes use...If you want to get better at turning difficult situations to your advantage, this is the book for you.' morgagestrategy.co.uk. --Morgagestrategy.co.uk
About the Author
Alan Fairweather worked in sales and customer service and did the job of a manager for fifteen successful years. He is very much aware that, in our job and our personal life, we often face apparently rude, impatient and aggressive people. He now spends his time running seminars and workshops, developing skills on how to handle problem people and situations and come out of it with increased confidence and improved results.