Customer Reviews

How To Measure Human Resource Management

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4 star:		(1)
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This book is a must-have for anyone concerned about cost-effective, value-added human resources results. It is the clearest, most concise work of its type. Anyone, regardless of their level of experience in human resources, can quickly use the contents of this book to become immediately more effective in their workplace.

This 3rd edition updates a classic HR book (originally written in 1984). New chapters on technology, outsourcing, etc. as well as revision of the basic chapters has kept this book on the forefront of HR "must haves".

Jac Fitz-enz is the man who started the "HR Metrics" revolution in the early 1980s and in this book he introduces the topic is a simple, easy manner that will appeal to the beginner and advanced readers. This is a book written primarily for the HR professional and therefore, some basic understanding of the various HR functions is assumed. If you're considering a primer on HR metrics or looking to buy just one book that will provide the basics as well as serve as reference, then this is the book. You may also want to consider the more advanced "The ROI of Human Capital: Measuring the Economic Value of Employee Performance" if you want a more in-depth understanding of the topic.

Fitz-enz divides the book to seven parts with the first part of the book (Part 1) focusing on "Why measure HR." These are arranged in 4 chapters that present a compelling picture for using and implementing HR metrics as well as several pointers on implementing viable and effective HR systems.

In each of the subsequent six parts, one of the main functions of human resources is discussed with specific chapters on all relevant HR activities and numerous metrics and detailed examples to demonstrate how to use and apply the metrics. The areas covered include:

Part 2: Hiring and staffing including workforce planning, recruiting and the hiring process.
Part 3: Compensation and benefits divided into a chapter on compensation and another on benefits.
Part 4: Training & development including e-learning; knowledge management; leadership and management development; career management; and organization development.
Part 5: Employee relations and retention with chapters on orientation; absenteeism and turnover; and labor relations.
Part 6: e-HR. The chapter on workforce analytics is excellent and probably the best introduction to the topic I've come across. There's also a second chapter on communicating and reporting outcomes.
Part 7: Alternative methods such as outsourced call centers and employee self-service.

I will never get it. This guy is in a place by himself. Fortunately, you can get a professional to explain the process; it is highly effective for your business.

Tired of holding the bag when managers blame HR for their mistakes. Read this book Fitz-enz will show you how to defend your good work. Written by a practioner turned academic; Fitz-enz draws on many work life examples to make material meaningful.

Excelente libro para quienes en RRHH debemos demostrar con cifras los logros de nuestra labor.
Esta lleno de buenas ideas para tener una eficiente medida del desempeño del area de Recursos Humanos.

A practical model of measurment on which HR teams can build up on. A thought provoking primer but should be customized to suit each organization