While most people want to communicate effectively, in the world of work specially, it's easy to take things personally that were never intended that way. How Not To Take It Personally is written for everyone who won't forgive or forget, left a business meeting where no agreement was reached, and took it personally. Its 10-strategy action plan helps build successful communications habits in business and in life by changing the way we listen to, interpret, and respond to messages. Ten communication skill-building sets reinforced by professional anecdotes and talking scenarios, put readers in a better position to take care of business by developing realistic expectations, knowing when to let go, and dealing positively with anger.
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