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How People Tick: A Guide to Over 50 Types of Difficult People and How to Handle Them [Kindle Edition]

Mike Leibling
3.5 out of 5 stars  See all reviews (39 customer reviews)

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Print List Price: $19.95
Kindle Price: $4.61
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Book Description

This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again.

Absolutely invaluable to everybody, How People Tick is full of tried and tested tips for handling 'difficult' people in 'difficult' situations, based on a real understanding of their behaviour. It is an essential read if you find people bewildering or just plain difficult, and yet still want to understand them, work with them and live with them.

Editorial Reviews


"[S]olid advice in how to get out of certain situations with the least damage done.... a strongly recommended read." - Midwest Book Review

About the Author

Mike Leibling is a writer, trainer, facilitator and coach. He worked for nearly twenty years as a strategist with Saatchi & Saatchi, ultimately as International Strategic Planning Director.  In 1995 he founded Strategy Strategy to help people and organizations move on in “difficult” situations or avoid them in the first place. Mike has worked with organizations as diverse as Heinz, DHL, L'Oreal and PricewaterhouseCoopers.

Product Details

  • File Size: 331 KB
  • Print Length: 206 pages
  • Page Numbers Source ISBN: 0749454598
  • Publisher: Kogan Page; 2 edition (April 3, 2009)
  • Sold by: Amazon Digital Services, Inc.
  • Language: English
  • ASIN: B005QBHY5C
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Amazon Best Sellers Rank: #200,000 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

Most Helpful Customer Reviews
40 of 46 people found the following review helpful
2.0 out of 5 stars not so impressed May 29, 2011
i didnt expect too much from this book but even so it disappointed me. the plus is that there were a few useful tips on how to handle certain type of people, not to mention realizing which category i myself was in (we all have our negative sides...) and how i might be percieved. my criticism is that the book is quite superficial and it fails to mention anywhere in the cover that it is actually meant for managers and supervisors, as the advice seems to always be how u handle the issue with an employee or in a meeting. examples are very rarely from normal life or relationship for example. perhaps i should have guessed that this book is for business life and especially for those managing employees, but i didnt. and a few sections fail even the management point of view -advice. for example the plodders (slow people) were assumed to professionals who are just used to meticulously write down everything and mark down details... the advice given was directed on handling this type of professional people. i think its obvious that there are also slow people/employees who are slow for other reasons. so, in other words, i think the book doesnt give an honest description of it self in the front nor back over, and the content is superficial and not very well done, some parts seem to be just quickly thrown together to have something there, to get to number 50.
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8 of 8 people found the following review helpful
Everybody is different and everybody proves to be a different pain in the neck. Now in a newly updated second edition, "How People Tick: A Guide to Over 50 Types of Difficult People and How to Handle Them" is a guide to dealing with annoying, difficult people who overall just make one's life ever more unpleasant. Using various archetypes, author Mike Leibling gives readers solid advice in how to get out of certain situations with the least damage done. "How People Tick" is a strongly recommended read for any who want to deal with people better.
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8 of 8 people found the following review helpful
5.0 out of 5 stars Sage Advice July 15, 2012
By Neen
Format:Paperback|Verified Purchase
An insightful guide on how to recognize and deal with different types of difficult people. It's easy to understand, funny in some parts and straight-to-the-point. The strategies can be applied to personal relationships, the workplace or just for interacting with people in every day situations. I wish I'd had this book years ago!
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7 of 7 people found the following review helpful
3.0 out of 5 stars Clearly written for work place situations September 25, 2012
By Sam98
Format:Kindle Edition|Verified Purchase
Almost every situation in this book relates to how to handle people in the work place. And more pointedly for managers handling employees. Most of the advice given would not work in your private life. For example I know someone who is so eager to please that he will agree to do any favor someone askes of him, even if he can't deliver. The tip for this is to "ask them to let you have confirmation in writing of exactly how they'll be doing what you've asked." This may work with an difficult employee but I wouldn't be comfortable asking a friend, who has just agreed to do me a favor, to put it in writing. There were some good solutions but many of them I found to be superficial, manipulating and even condescending.

Unless you manage employees you will not find much practical advice here. I read this on the Kindle Fire and it was formatted well and well written.
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3 of 3 people found the following review helpful
5.0 out of 5 stars Quick, useful information September 23, 2012
By annie
Format:Kindle Edition
I really liked this book. It gives explanations why certain people act the way they do, giving the reader some insight and perhaps some empathy for the other person. It also offers useful information on dealing with these types of people. These suggestions are useful for situations ranging from school age children to difficult adults in the workplace.
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2 of 2 people found the following review helpful
3.0 out of 5 stars A workplace guide written for management September 25, 2012
Format:Kindle Edition|Verified Purchase
Interesting guide to many different personality types and how to handle them in the workplace. Not very practical for everyday use. This book seems to be written as a workplace management tool. Although, many people are combinations of more than one of these personality types, it will help you understand what truly does make them "tick".
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1 of 1 people found the following review helpful
Format:Kindle Edition|Verified Purchase
This is an extremely fascinating book. First off, Mike Leibling has far more Difficult People that I ever thought about. As the title says, there are over 50 types. Once I read what he had to say about each category, I could see his point. From the perspective he presented, the category belonged in this book.

The hard part is reading about a category I either belong to or at least share some of the traits of. After all, I’m not a difficult person, right? But as Leibling pointed out from someone else’s viewpoint my good traits can make me difficult to work with. I was fascinated at how he could see the good and less good trait of so many different behaviors.

The interesting point that comes out in these different categories is that people in a category, like Ponderous People, are mainly difficult people to those who fit the opposite end of the spectrum, people who are exceptionally fast. Leibling makes it clear that people think at different speeds.

He also has a really helpful organizational structure to his chapters, each of which covers one behavior. He starts the discussion with “What ticks us off,” “How it can happen,” “Tips for handling workaholics,” and a story or stories that make the points discussed more meaningful.

I loved his stories because of how they made it easier to relate to his points. His tips too gave really practical help you guide your difficult people to better fit what you need for them to become functioning members of your team.

This is such a thorough study that it will always be one of my favorite reference books for how to work with difficult people, especially when you want to be able to work with them.
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Most Recent Customer Reviews
5.0 out of 5 stars How people Tick
I tell you how nice is this book: wow! I bet try it, it is so helpful that it will serve you well.
Published 10 months ago by JP
5.0 out of 5 stars What a score!
This book of insights into the traits of others is illuminating.
If, I could memorise every word,I'd certainly be ticking!
Published 11 months ago by philip raymond pettit
3.0 out of 5 stars Whew!
As others have mentioned, the title doesn't really make it clear that the book was primarily written to deal with manager/employee relationships. Read more
Published 17 months ago by FranfromFL
1.0 out of 5 stars no value for money
The book was disappointing, no value for money, and i was non the wiser after reading it. The tips are based to much on groups and work related problems than personal and... Read more
Published 19 months ago by Lzk
4.0 out of 5 stars How it helps
On the whole a very well written guide as I like to call it. As a leader of people it never hurts to have more insight into their reasoning. Read more
Published 21 months ago by Eric
2.0 out of 5 stars Limited
I think this book is meant for social workers or people who deal with others in their lines of work. For me, it was too deep too long.
Published 21 months ago by tkmom
3.0 out of 5 stars A telling synopsis of animals you will encounter in the Corporate Zoo
Someone once said the workplace is a day care centre for adults who would otherwise have to be committed or incarcerated. Read more
Published 21 months ago by Liya Bona
1.0 out of 5 stars Mphh
The basic point is valid, however, it can be covered in a couple of pages, to stretch it to a book is toooooooooooooo much
Published 22 months ago by C O Jones
1.0 out of 5 stars Don't Bother
This "updated" book is dated and boring. Examples range from the ridiculously crude, to those that fit into many categories. Read more
Published 23 months ago by D. Goodno
2.0 out of 5 stars You get what you pay for...
Chocked full of common sense, but no real insights. I find it hard to believe this would help anyone unless they have been living on a deserted island their entire life. Read more
Published 23 months ago by Amazon Customer
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