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How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars Paperback – August, 2005

4.6 out of 5 stars 67 customer reviews

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Editorial Reviews

About the Author

Anna Maravelas, of TheraRising.com, is an expert in restoring trust and enhancing profitability. She has delivered hundreds of keynotes and seminars in the U.S. and abroad, and her presentations are consistently cited as ?best of the conference.? Her clients include Fortune 500 companies, police departments, government bodies and family-owned businesses. Her work has been featured on numerous business radio shows and in a variety of print media. She resides in St. Paul, MN.
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Product Details

  • Paperback: 223 pages
  • Publisher: Career Pr Inc (August 2005)
  • Language: English
  • ISBN-10: 1564148181
  • ISBN-13: 978-1564148186
  • Product Dimensions: 0.2 x 5.8 x 8.8 inches
  • Shipping Weight: 11.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (67 customer reviews)
  • Amazon Best Sellers Rank: #73,177 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Paperback
I just lived through a major work place blow-up with a co-worker whom I've always struggled to get along with. During the blow-up I was repeatedly verbally attacked and accused. I also lost my temper. Being totally devastated, I sought out answers and advice from my pile of waiting to be read professional development books. Maravelas' book was near the top of my pile, so I picked it up. I had purchased it last summer - never opened it up. From the start she was right on with the level of hostility I have witnessed, her description of how we react, and everything else she writes about. I took out my highlighter which I never have done except for course work. My book is now full of yellow highlights.

I felt so strongly about what I had learned, that I mentioned it to our HR rep (who was brought in due to the severity of the blow-up). I also got the courage up to ask my manager to read it. I have never done anything like that before. I felt though, that the more people in the organization who have read the book, the stronger and more effective we can make our organization. This book has definitely help heal some of the wounds caused by the caustic relationship I've had with this co-working. Do I believe that everything will be fine from now on? No, my co-worker has not read the book and would take offense were I to suggest it. That said, I now have a much better understanding of why each of us responded as we did, and I now have some tools I can attempt to use during future interactions.

It's an easy read which I need to reread now that I'm am in a far better frame of mind. Anyone who works in an organization, especially those who are managers or need to work with others should read this book and apply what they read. Don't wait for that major, embarrassing, career hindering blow-up to take place before you do.
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Format: Paperback
I bought this book after reading an excerpt in 'O' magazine. What initially interested me was the author's approach to making change. The book is even better than I'd hoped. Anna's approach is simple, personal and very practical. And becuase she illustrates her suggestions with stories from her own experience the book is easy to read.

I also liked that I could start trying her suggestions right away- even before finishing the book. Following just two of her recommendations got me through a number of very sensitive and difficult meetings without giving into my usual knee jerk reactions. To date I've sent copies to 3 colleagues and just can't recommend this book enough.
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Format: Paperback Verified Purchase
I am an avid reader and I buy too many books from Amazon. I'm a sucker for that Amazon feature that suggests other books based on what I recently purchased or put on my wish list; that's how I discovered this gem of a book that was published in 2005. I am an EAP counselor and I was searching the website for a book that would help me help employees deal with work-related stress and interpersonal difficulties when this title was suggested.
Anna Maravelas' book is very readable and she includes examples of how a work environment of hostility and antagonism can grow from unquestioned assumptions or misinformation. Then Maravelas effectively illustrates the practical application of cognitive and positive psychology strategies that are well supported by research as well as by her years of experience resolving workplace conflict. As an EAP counselor, I have found Marvavelas' book to be full of wisdom and compassion; it makes the goal of achieving a positive work environment seem both realistic and obtainable.
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Format: Paperback Verified Purchase
This is an excellent book for managers of any experience level. It helps teach you techniques on how to avoid conflict at work and actually get your employees working for you, not against you. It is a bit hard to follow at first with all of the statistics, but once it gets to the practical application it is very insightful. It also has stories of real life work situations where Anna has been a consultant and helped various companies work better together.
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Format: Paperback
Finally a book for the rest of us. The rest of us being line managers that deal with conflict and stress on a daily basis. Here are some simple and basic sets of common sense steps you can follow to quickly analyze problems and communicate solutions in the workplace.

This book is quick read and I started using its principles after reading the first chapter. I saw instant results as people's eyes lit up with hope that there are someways out of this workplace mess we are in.

Good management and conflict management is often one in the same. Everyone who reads this will recognize situations that we naturally shy away from and thus they become our worse problems. This book stands out in the genre' of self help management by giving you some basic but pivotal psychology to deal with your workplace culture.

The author uses some easy to remember principles that allow you to measure and assess a conflictive situation and start a roadmap to a solution. The heavy lifting you have to do - no book can provide answers for too much work and to little time, but armed with some of these techniques will save you time and money -and return home a happier person.
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