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Exactly what it says in the title
on July 8, 2006
The book literally tells you *how* to say "no" nicely. It doesn't tell you when to say no, or why to say no, it tells you *how* to say no. It doesn't try to give you a moral compass, nor does it judge you or those around you. It doesn't tell you how to best handle the alcoholic in your life; it gives you complete sentences you can use in conversations with the person to make it clear that you don't want to participate (even just by your presence) in X, Y, or Z activities.
There are sections that promote "little white lies", but there are no situations offered where that's the only suggested method of handling it. There are also "preventative" techniques in most of the sections. While those techniques are generally avoidant, I can see how they can be useful for those who are just learning to be assertive and thus can not be assertive frequently.
I don't think there's anything all that groundbreaking in the book; it's literally a book of stock phrases in list format between short sections of motivational prose designed to give you the guts to say it. It can't give you a backbone, but if your in the process of getting one implanted, it can help you change your speech patterns to reflect this (and avoid transplant rejection). It may also help you fake having a backbone with those who aren't pushy.
This book is definitely for when you've already decided that "no" is what you want to say, but you can't actually come up with the words to do so. While the book is clearly by and for middle-middle and upper-middle class women, most of the stock phrases will work for anyone.