Customer Reviews

Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees and Achieve Remarkable Results

5 star:		(13)
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Jack Mitchell once again offers insightful, sound and excellent business advice. His ideas are thought provoking and yet practical enough to easily adapt within an organization. Interacting in business, whether with customers or employees, with respect, trust and appreciation will help to differentiate any organization. "Hug Your People" should be kept as a handy reference guide on every manager's desk.
Dr. John A. Davis
Faculty Chair, Families in Business Program
Harvard Business School

Jack's new book is a reminder of just how important it is to serve those we lead by encouraging their heart. It's not about fancy programs, but a simple commitment to build genuine relationships with our coworkers by recognizing their needs and valuing thier contributions, large and small, each and every day. Thanks Jack, and many hugs to you for "leading the way" and sharing the many practical and effective examples in your latest MUST READ!

K Martin - President/CEO, Signature Custom Cabinetry, Inc.

I have read and re-read Jack Mitchell's first book "Hug Your Customer"; I made it required reading for those whom work for me and suggested as such for my other colleagues. I gifted many books to clients, friends and associates. For anyone in the 'client centric' business, which I submit is most businesses, the first "HUG" is a must READ.

For anyone looking to hire, retain, motivate and inspire talented people within this 'client centric' culture, then "HUG YOUR PEOPLE", is the second in the continuum of valuable MUST READS. The life blood of any business in a competitive marketplace is its people. They are the ambassadors and the stewards delivering upon the 'ultimate client experience' at every touchpoint. HUG YOUR PEOPLE is a very straight forward book, which gives very practical and common sense advice (and metrics) for those who aspire to create an unmatched culture of performance melded within the pride of teamwork and ownership!

Again, HUGS all around...and, HUG THIS BOOK!!!

Hug Your People - Not to be missed!

Hug Your People should be required reading for every business student and business professional. Jack Mitchell has written yet another book that exudes common sense coupled with ingenious ideas for hiring, managing and motivating associates in the most kind and caring ways. It comes as no surprise that CEO Jack Mitchell treats his own staff like family, always looking to improve his culture which has resulted in the enormous success of Mitchells, Richards, Marsh.

Hug Your People and Hug Your Customer..."Checkmate"

Lynda and Rick Wood
Davis Imperial Cleaners
"Best Couture Cleaner", Chicago Magazine!

It seems most companies are becoming increasingly hostile places to work, so this book is a welcome relief. It's not only "okay" to be nice to your employees, it's vital to the long term success for any business.

In the final analysis, employees who are "hugged" are far more likely to succeed than those who aren't. The companies that do the most hugging will more than likely thrive, even in the otherwise hostile environment of 21st century business.

Jack Mitchell proves he's not just another suit. In Hug Your people, he puts his lifetime of business experience to good use in offering one of the most compelling and refreshing portraits of workplaces as they can and should be that I have ever read. After reading this book, you will be convinced that there is nothing hokey about making people feel important and appreciated, and, should you harbor the curious, often unexpressed, belief that being passionate and fully alive is somehow antithetical to business settings and enterprise (which is suppose to be serious stuff), you will be forced to surrender that ruinous tripe once and for all. In fact, the great revelation in Hug Your People is that Mitchell has found a way to let people be...people...and to cultivate all that they -- we -- have to offer.

Jack Mitchell is truly inspirational in so many ways. With "Hug Your Customers" and now, "Hug Your People", he has proven to be a master of observation and implementation in the retail and corporate world on both the business side and, more importantly, the human side as it relates to customers AND employees. This is a MUST-READ for anyone who wants to help their employees aspire to new heights and reach their full potential.

I enjoyed this book and it's numerous tips and tales.

I also appreciate the focus on how to treat and engage employees, especially because they are foundation to customer happiness (Jack's other book called Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results is about that).

This is an easy to read book and great for sharing with your boss, your workplace and your friends.

I'm a career retailor and always read what our industry stars have to say. The Mitchells always share all of they're extemly successfull business practices. Not everything they do can always be adapted but there are always things to think about. This book is no exception!

This unassuming little book might just swing a business around 180 degrees for the better, if half the practices laid out in the book make it to daily life in that business. Though an eminently practical book, Jack Mitchell gives priority to the heart, to what moves people. And he proceeds to lay out some of the practices that he and his 'associates' have been using at his clothing stores for many years, with remarkable results.

Basically, they make it a point to develop a friendly, caring, and fun atmosphere for everyone in the workplace. And this practice not only fosters great morale among the troops, with a joy in coming to work every day. It also pays off abundant dividends in the bottom line as well. The small volume is full of concrete steps to help others achieve these goals, and it gives plenty of examples to show what works - and what doesn't. A very readable book. I didn't want to turn off the CD player till I finished.

I highly recommend the book, and more highly recommend the changes it inspires. It has made a real difference for me! So I bought the CDs for my boss, and the book for her boss. - JimBob