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Human Centered Design: First International Conference, HCD 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009 Proceedings (Lecture Notes in Computer Science) Paperback – August 11, 2009

ISBN-13: 978-3642028052 ISBN-10: 3642028055 Edition: 2009th
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From the Back Cover

This volume constitutes the refereed proceedings of the First International Conference on Human Centered Design, HCD 2009, held in San Diego, CA, USA in July 2009, as part of the 13th International Conference on Human-Computer Interaction, HCI International 2009 jointly with 9 other thematically similar conferences.

The 125 revised papers presented were carefully reviewed and selected from numerous submissions. The papers are organized in topical parts on usability and user experience, methods and techniques for HCD, understanding diverse human needs and requirements, HCD in industry, HCD for web-based applications and services, HCD at work, as well as user involvement and participatory methods.

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More About the Author

Sean Van Tyne is the co-author of The Customer Experience Revolution and a sought-after speaker on such topics as customer experience, experience design and design thinking.

Mr. Van Tyne is the VP of Product Strategy & Innovation at BlueHornet, helping organizations quickly and efficiently implement sophisticated, data-driven lifecycle messaging programs for rapid return on investment. Prior to BlueHornet, Sean was the User Experience Director at FICO, the global leader for Decision Management solutions, where he provides leaderships for teams across the US, Europe, and Asia. Prior to FICO, Sean was the AVP of User Experience for Strategy & Technology at LPL Financial, the nation's leading diversified financial services company, where he helped identify and define new market segments and developed the product management, design, and agile development strategy.

Previously, Mr. Van Tyne was the Director of User Experience and Technical Communications for Marketing and Product Management at Mitchell International, the leading provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries. Prior to Mitchell, Sean was the Director of Product Design for Medibuy, the leading global B2B marketplace provider for healthcare buyers and sellers.

Mr. Van Tyne is the President of the Customer Experience Special Interest Group, founding board member of the The Customer Experience Institute and an adviser on numerous professional and corporate boards.

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