The text is written to help students achieve better interpersonal relationships on the job and at home by providing them with knowledge about human relations. It includes a new chapter on how to effectively alter self-defeating behaviour such as counterproductive work habits and substance abuse, whilst other essential chapters have been revised to reflect quality relationships with both internal customers (co-workers) and external customers.
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The book is written to help students achieve better interpersonal relationships on the job and at home by providing them with essential knowledge about human relations.
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Key Benefit: The book is written to help readers achieve better interpersonal relationships at home and on the job by providing them with essential knowledge about human relations. Key Topics: Emphasizes the relationship between work and personal life. Includes a discussion of contemporary topics, such as customer service, diversity, and self-defeating behavior.
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