Human Resources Business Process Outsourcing: Transforming How HR Gets Its Work Done (Jossey-Bass Business & Management) [Hardcover]

Edward E. Lawler (Author), Dave Ulrich (Author), Jac Fitz-enz (Author), James Madden (Author), Regina Maruca (Author)

Book Description

Publication Date: August 12, 2004 | ISBN-10: 0787971634 | ISBN-13: 978-0787971632 | Edition: 1

In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resource field) and James C. Madden V (the CEO of the top HR outsourcing firm), clearly show how outsourcing offers an effective, low-cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies' overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing a HR department’s value, value added, and cost-to-serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.

Editorial Reviews

Review

“…a well structured look at a business dilemma…” (Supply Management, 17^th February 2005)

Review

“In the next few years, most HR departments will outsource some or all HR administration. In this book, the foremost thought leaders in HR have put it all together for us. This book explores the evolutionary change our profession is experiencing, gives an envisioned future, and shows how to transform once and for all into a strategic role that adds value and delivers results.”
--Libby Sartain, senior vice president, human resources, and chief people Yahoo, Yahoo! Inc.; former vice president of people, Southwest Airlines, and coauthor, HR From the Heart: Stories and Strategies for Building the People Side of Great Business

“This book describes the keys to reinventing the HR organization from administrative to strategic and upgrading the HR team to becoming a true strategic business partner in the process.”
--Susan Bowick, former head of human resources, Hewlett-Packard

“This book provides excellent insight into the exciting new thinking behind the creation of one of the most successful business process outsourcer (BPO) companies that has been created in the last five years.”
--Bill Pade, partner, Oak Hill Capital

“This is a really good book! I recommend it as a must-read for anyone considering HR outsourcing as well as any venture capital firm considering a BPO investment.”
--Dennis McGuire, founder and CEO, Technology Partners

“Faced with a real threat of living in the past, this is a collection of stories about creating a new HR future with innovation, spirit, and focus. Every HR leader can see themselves, learn from the events, and test their convictions. Whether you believe in HR outsourcing or not, the journey is compelling.”
--Don Packham, senior vice president of human resources, BP America

“HR can only excel if it is able to balance the strategic and the transactional agenda. Without transactional excellence HR does not deserve its seat at the table; without offering strategic value the job is less than half done. The HR profession as well as the line managers, who understand the role HR can play, can be grateful to the authors, who are holding up the mirror so that we can reflect on how to make the work of HR more supportive of the business agenda.”
--Hanneke C. Frese, head of group capabilities, Zurich Financial Services

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Product Details

• Hardcover: 272 pages
• Publisher: Jossey-Bass; 1 edition (August 12, 2004)
• Language: English
• ISBN-10: 0787971634
• ISBN-13: 978-0787971632
• Product Dimensions: 6.3 x 1 x 9.3 inches
• Shipping Weight: 5.6 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #986,134 in Books (See Top 100 in Books)

More About the Author

Edward E. Lawler III joined the faculty of Yale University after receiving his Ph.D. from the University of California at Berkeley in 1964. Three years later he was promoted to Associate Professor.

He moved to the University of Michigan in 1972 as Professor of Psychology and also became Program Director in the Survey Research Center at the Institute for Social Research. In 1978, he became a Professor in the Marshall School of Business at the University of Southern California. That same year, he founded and became Director of the University's Center for Effective Organizations. He was named Professor of Research at the University of Southern California in 1982 and Distinguished Professor of Business in 1999.

Lawler has been honored as a major contributor to theory, research, and practice in the fields of human resources management, compensation, organizational development, corporate governance, and organizational effectiveness. He is the author and co-author of over thirty-eight books and more than three hundred articles, which have appeared in the Harvard Business Review, MIT-Sloan Management Review, California Management Review, USA Today, Strategy and Business, the Financial Times, and more than thirty other magazines, journals, and newspapers.

His most recent books include Rewarding Excellence (Jossey-Bass, 2000), Corporate Boards: New Strategies for Adding Value at the Top (Jossey-Bass, 2001), Organizing for High Performance (Jossey-Bass, 2001), Treat People Right (Jossey-Bass, 2003), Human Resources Business Process Outsourcing (Jossey-Bass, 2004), Achieving Strategic Excellence: An Assessment of Human Resource Organizations (Stanford Press, 2006), Built to Change (Jossey-Bass, 2006), The New American Workplace (Palgrave-Macmillan, 2006), and America at Work (Palgrave-Macmillan, 2006), Talent: Making People Your Competitive Advantage (Jossey-Bass, 2008), and Achieving Excellence in HR Management: An Assessment of Human Resource Organizations (Stanford Press, 2009) and Management Reset (Jossey-Bass, 2011).

Business Week has proclaimed Lawler one of the top six gurus in the field of management, and Human Resource Executive called him one of HR's most influential people. Workforce magazine identified him as one of the twenty-five visionaries who have shaped today's workplace over the past century. He has been a consultant to many corporations, including the majority of the Fortune 100, as well as governments at all levels.

Customer Reviews

Most Helpful Customer Reviews

3 of 5 people found the following review helpful:

5.0 out of 5 stars THIS IS A 'MUST READ' FOR ALL SENIOR HRM PRACTITIONERS!, April 10, 2005

By 

Gerry Stern "Stern's Management Review Online" (Culver City, CA United States) - See all my reviews
(REAL NAME)   

This review is from: Human Resources Business Process Outsourcing: Transforming How HR Gets Its Work Done (Jossey-Bass Business & Management) (Hardcover)

The thrust of the book is about how the HRM function can be redefined to make it more effective. The authors explore outsourcing transactional work as a middle ground between being trapped in an administrative role or becoming strategic at the cost of abandoning these duties. The book addresses such basic questions as: How new business realities increase the demand for HR services and actions? What HR departments do to deliver value? What new business models for delivering HR will work? How to measure HR effectiveness? The authors examine a major HR business process outsourcer in action and provide case studies of four major companies that have reinvented their HR functions. We at HRconsultant.com highly recommend this book. It presents the cutting-edge in designing the HRM funtion; it points the way forward. The book is a 'must read' for all senior-level HRM practitioners and leaders.