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Human Resources Management in the Hospitality Industry, Study Guide 1st Edition

3.9 out of 5 stars 8 customer reviews
Study Guide
ISBN-13: 978-0470140604
ISBN-10: 0470140607
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Editorial Reviews

From the Back Cover

A comprehensive guide to managing human resources in the hospitality industry

Managing human resources in the hospitality industry presents special challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models. By making such industry-specific concerns the cornerstone of its approach, Human Resources Management in the Hospitality Industry provides the definitive guide to successfully employing people in a hospitality organization.

The book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues.

Throughout the book, Human Resources Management in the Hospitality Industry focuses on unique HR dilemmas faced by managers in the hospitality industry, including:

  • Understanding the needs of a broad employee group, from hourly workers with tip credit eligibility questions to high-level accountants ensuring Sarbanes-Oxley compliance

  • How hospitality managers who must act as one-person HR departments can make effective decisions and understand the consequences to themselves, their workers, and employers

  • Working with labor unions in the hospitality industry using the labor-related legislation that affects the industry

  • Managing employees in a global hospitality enterprise

Practical and realistic case studies and numerous examples from various hospitality operations bring the material alive. Internet activities, learning objectives, "It's the Law" features, current events discussions, review questions, and other important features also help create a dynamic learning experience for readers.

Written by two authors experienced in both hospitality management and education, Human Resources Management in the Hospitality Industry represents the most comprehensive, technically accurate, and valuable resource available on the topic.

--This text refers to the Hardcover edition.

About the Author

Hayes is the managing owner of the Harley Hotel in Lansing, Michigan.

David K. Hayes, PhD, is the managing owner of the full-service Clarion Hotel and Conference Center in Lansing, Michigan.

Jack D. Ninemeier, PhD, is a professor in The School of Hospitality Business at Michigan State University.

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Product Details

  • Paperback: 450 pages
  • Publisher: Wiley; 1 edition (March 7, 2008)
  • Language: English
  • ISBN-10: 0470140607
  • ISBN-13: 978-0470140604
  • Product Dimensions: 8.1 x 0.6 x 10.9 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #1,294,548 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Hardcover Verified Purchase
I absolutely hated this book, and I rarely hate books, but this book was the worst! I am the type of person who can fall in love with Econ textbooks (and Econ is not my favorite subject). This is the most boring book I've read to date. For my first exam I got a B because I could only stand to read a few pages of the assigned three chapters. I find HR and hospitality interesting subjects, but this book is so dry. I wish it had more pizazz. When I suffered through the assigned reading material for the other tests, I got As. I guess instructors like this book because it's specific to the hospitality industry.

One good thing - it hasn't been updated since 2008. I was able to get this bought back. However, that also means that some of the information is outdated.
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Format: Hardcover Verified Purchase
This book was a required textbook for my Human Resouces Management course and I found it to be okay. I wish it had more information on how to deal with troublesome employees and how to foster a more positive work environment.
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Format: Hardcover Verified Purchase
This book offers a lot of information on the rules, laws etc when it comes to working in any hospitality field. The book I purchased had quite a bit of writing and highlighting but ultimately did not affect the usefulness of the book.
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Format: Hardcover Verified Purchase
This text presents nothing groundbreaking. It is well written and provides some interesting "case studies". However, the overall premise of the book is quite elementary. This book is definitely not written for someone who is well-versed in HR. It provides a great introduction to new HR students.
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