Customer Reviews

The Human Touch Electric Zero Gravity Perfect Chair Recliner - PC-085 Black Bonded Leather Pads

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I am now on my third Human Touch PC85 Perfect Chair in 2 years. The first one was replaced within a month because when you sat down it sounded like a horror film with the screeching from the back spring when you leaned back and forward. That chair has now in under 2 years broken the seat spring in multiple places like it just exploded. I called Human Touch to make warranty claim which was easy enough until they said they charge $250.00 for shipping they replacement chair since they don't service the seat spring as a replacement part. I thought I was going to be in a warranty war until I had to leave a message for a supervisor to complain about this "shipping fee". While I waited for the supervisor to call back, which they did not. I called the store where I bought it "Relax The Back" and they agreed to look into it because they are a huge vendor for Human Touch. A couple hours later the original person, not the supervisor, called back and they said my replacement chair would be at my house in 7-10 days with no shipping fee. Thank You , Relax The Back Store!!!

Since then my new chair has arrived and to my surprise they have no intention of taking the broken chair back. So I, a disabled man, have to find a way of disposing of this large, heavy chair that has no use because there are no serviceable parts for it.

I now wait and see if the "3rd" chair will fail as the previous 2 did. Pretty sad for a over $2000.00 product.
Pretty scared to see whats in store for my future with Human Touch and their products/customer service will they say I am out of warranty in a year if this "new" replacement chair fails. Hmmmmmm I hope not
I doubt I will purchase another product from them

Good Luck!! Hope this helps in your decisions

Rick L.

We needed a chair for my elderly father. The chair needed to be easy to operate and for medical reasons needed to elevate his feet above his heart. The chair also needed to be easy clean and durable. I am happy to say that this chair has met all of our needs. We are happy with it.