Customer Reviews

iJoy 250 Human Touch Massage Chair BLACK FR

5 star:		(1)
4 star:		(0)
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1 star:		(1)

 

 

I bought a brand new iJoy 250 less than two years ago and one of the seat springs broke right after the one-year warranty expired. It was still usable, but less comfortable so I had to use extra cushions with mixed success. Now I know what you are thinking, but I only weigh 160 lbs! Recently, (still less than two years old) two more springs broke; the massage function works fine and the chair still looks new but but there is no way to sit in the chair anymore, rendering it both unusable, and evidently, unfixable! As it was out of warranty, I called Human Touch (iJoy is their less-expensive line) to see how to replace these springs and their support rep said that there was no way to get any replacement parts and since the chair is out of warranty, the only thing I could to do is throw the chair away and get a new one! Like I would ever buy anything again from a company that doesn't support their products after the sale. I even took the broken springs (not stretched--broken!) to a welder and he said it was made of something called 'potmetal' which can't be welded. Evidently their higher-quality Human Touch line of massage recliners has a better warranty, but I would recommend looking for a different manufacturer entirely. As a bonus, I have to dispose of a big heavy piece of cr@p massage recliner with my bad back or get someone to do it for me. Talk about regrets! My recommendation is to avoid iJoy massage recliners or anything else made by Human Touch like the plague.

I've had this chair for a few years and it is great, never had a problem with it, I did buy the extended warranty because who would know how to fix such a chair. But i didn't have any problems with it. All my friends loved it unless they were very small then it was a bit rough and needed more padding.