6 of 6 people found the following review helpful:
5.0 out of 5 stars
Just what I needed, September 5, 2008
This review is from: The Human Touch Power Electric Perfect Chair Recliner - PC85 / PC-085 Motor Recline Cashew Bonded Leather Pads - Interactive Health Zero Anti Gravity Chair
I have gone through three different chairs since my back surgery. The others were too soft and caused more pain than I was already in. This one is firm and reclines the whole body at once instead of bending at the waist which is a real problem for me. Recommend it for anyone with back pain.
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1 of 1 people found the following review helpful:
2.0 out of 5 stars
Human Touch PC85 Perfect Chair, January 5, 2012
This review is from: The Human Touch Power Electric Perfect Chair Recliner - PC85 / PC-085 Motor Recline Cashew Bonded Leather Pads - Interactive Health Zero Anti Gravity Chair
I am now on my third Human Touch PC85 Perfect Chair in 2 years. The first one was replaced within a month because when you sat down it sounded like a horror film with the screeching from the back spring when you leaned back and forward. That chair has now in under 2 years broken the seat spring in multiple places like it just exploded. I called Human Touch to make warranty claim which was easy enough until they said they charge $250.00 for shipping they replacement chair since they don't service the seat spring as a replacement part. I thought I was going to be in a warranty war until I had to leave a message for a supervisor to complain about this "shipping fee". While I waited for the supervisor to call back, which they did not. I called the store where I bought it "Relax The Back" and they agreed to look into it because they are a huge vendor for Human Touch. A couple hours later the original person, not the supervisor, called back and they said my replacement chair would be at my house in 7-10 days with no shipping fee. Thank You , Relax The Back Store!!!
Since then my new chair has arrived and to my surprise they have no intention of taking the broken chair back. So I, a disabled man, have to find a way of disposing of this large, heavy chair that has no use because there are no serviceable parts for it.
I now wait and see if the "3rd" chair will fail as the previous 2 did. Pretty sad for a over $2000.00 product.
Pretty scared to see whats in store for my future with Human Touch and their products/customer service will they say I am out of warranty in a year if this "new" replacement chair fails. Hmmmmmm I hope not
I doubt I will purchase another product from them
Good Luck!! Hope this helps in your decisions
Rick L.
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