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on April 3, 2013
I ordered the Hurricane Spin Mop from TV on March 17. I thought I was being charged $19.95 twice, plus paid $9.99 extra rush shipping. I called on April 2 to refuse the order when I checked my credit card and found a $185.16 charge for 1 spin mop ($49.98), 3 spin heads ($59.94), 2 bucket dollies ($33.88, plus $3.98 S&H), 1 mop duster ($1 spin mop so head ($7.99), rush shipping ($9.99), $13.97 S&H and $13.39 tax. How we got from $40 to $185, I have no idea. When I called and tried to refuse the UPS order, they told me they could not give me a tracking number and suggested I call the next day. The UPS order arrived the next day. I was not home and could not decline the order. I decided to check it out. The mop head is too small. You would need to have more heads or wash it after every clean. The Handle kept sticking and falling off the head. Really wimbly wombly. I am soooo disappointed and feel like I got RIPPED OFF BIG TIME. As a rule, I do not return things. But this is going back. When I called today to tell them I wanted to return it, they told me I would still be charged for shipping and sales tax. They said I would get $156 back. The rest would not be refunded I live in North Hills. The main office is on Ruffner Street in Van Nuys, just a few miles from me. They told me to post the huge box back. It cost $19 to ship the box back on top of the shipping charges. BE VERY CAREFUL!!!
22 comments| 53 people found this helpful. Was this review helpful to you?YesNoReport abuse
on March 29, 2014
I had such hopes for this mop. I have Emphysema, so I was looking for something to help make housecleaning easier so I wouldn't get so short of breath. This mop failed miserably! I actually purchased 2 at one time, believing it the "the one". The first one broke right off the bat. The second one held together, but when I took it out of the ringer and actually tried to mop, the mop head went underneath the disc and then the disc scrapes the floor. I tried many different ways to get it to work, but nothing helped. The disc just keeps scraping the floor and the mop head won't stay flat on the floor. Save your money on this one! It's not as easy as it looks on TV.
0Comment| 8 people found this helpful. Was this review helpful to you?YesNoReport abuse
on May 28, 2013
I USE IT BUT IT IS A HASLES SENSE THE HANDELE DOES NOT STAY ON WHEN I SPIN IT OR MOP WITH IT!
22 comments| 11 people found this helpful. Was this review helpful to you?YesNoReport abuse
on July 29, 2014
I bought the spin mop in a set of two so when the mop head broke, I thought I'd caused the problem. Then the pins came out of the bucket so it no longer spins. I started using the second bucket. I love the mop and being able to use hot, hot water and strong cleaner without putting my hands in the water. Now the second bucket has lost its pins and stopped spinning. There's no way to contact the company and complain on their website. There's no way to fix the bucket. I love the mop, but I can't use a dripping saturated mop to clean.
If someone knows how to fix the bucket, please, PLEASE post it.
11 comment| 6 people found this helpful. Was this review helpful to you?YesNoReport abuse
on December 24, 2013
I have bought and tried many other mops since most of my house is marble flooring trying to find that perfect mop and I found it with the hurricane mop.. Yes my handle came off to but we taped it with extra tough tape and have not had one problem since.. I love this mop and am so happy with it
22 comments| 9 people found this helpful. Was this review helpful to you?YesNoReport abuse
on February 18, 2014
After ordering off tv infomercial in April of 2013 I finally received in July . back order back order back order. when I finally received and put the handle together it would not stay and had to be duck taped. Complete quality engineering flaw. I called and ordered a replacement and after 30 days said tell me where to ship the box back to and called my credit card to cx the transaction. Smart to set up Monthly otherwise you pay for something you cannot get for 3-4 months and when you do it's faulty. Mop heads are worthless after 1 cleaning on travertine tile. After threatening to cancel my credit card because just a handle replacement was not back ordered an entire new package arrived the next day. Concept was right but poorly made materials. Better off by mop at Home Depot. At least if you have a problem you can take it back the next day and exchange. In long run buying a mop handle that is not assembled by cheap plastic parts is smarter.
0Comment| 8 people found this helpful. Was this review helpful to you?YesNoReport abuse
on June 5, 2016
I just love my spin mop. Sorry that so many other people seem to have had issues. I've had mine well over 18 months and still love it. Just ordered 2 replacement mop heads - I've recommended this product to everyone I know. Hmmmm
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