Top critical review
53 people found this helpful
IF YOU RETURN, YOU PAY RETURN SHIPPING AND WON'T GET SHIPPING OR SLS TAX BACK!!!
on April 3, 2013
I ordered the Hurricane Spin Mop from TV on March 17. I thought I was being charged $19.95 twice, plus paid $9.99 extra rush shipping. I called on April 2 to refuse the order when I checked my credit card and found a $185.16 charge for 1 spin mop ($49.98), 3 spin heads ($59.94), 2 bucket dollies ($33.88, plus $3.98 S&H), 1 mop duster ($1 spin mop so head ($7.99), rush shipping ($9.99), $13.97 S&H and $13.39 tax. How we got from $40 to $185, I have no idea. When I called and tried to refuse the UPS order, they told me they could not give me a tracking number and suggested I call the next day. The UPS order arrived the next day. I was not home and could not decline the order. I decided to check it out. The mop head is too small. You would need to have more heads or wash it after every clean. The Handle kept sticking and falling off the head. Really wimbly wombly. I am soooo disappointed and feel like I got RIPPED OFF BIG TIME. As a rule, I do not return things. But this is going back. When I called today to tell them I wanted to return it, they told me I would still be charged for shipping and sales tax. They said I would get $156 back. The rest would not be refunded I live in North Hills. The main office is on Ruffner Street in Van Nuys, just a few miles from me. They told me to post the huge box back. It cost $19 to ship the box back on top of the shipping charges. BE VERY CAREFUL!!!