IBM 412 4-Line Telephone with Caller ID

by IBM

Product Details

Product Manual [300kb PDF]

• Product Dimensions: 4 x 9.2 x 8.2 inches
• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
• ASIN: B00004S905
• Item model number: IBM412CID
• Average Customer Review: 3.0 out of 5 stars  See all reviews (4 customer reviews)
• Discontinued by manufacturer: Yes
• Date first available at Amazon.com: September 4, 1973

Product Description

Amazon.com Review

Sometimes, the basics will do just fine. IBM's 412CID Caller ID-ready phone certainly falls into this category. This four-line phone features everything you'd expect in a small-office phone, but it's strongest point is its simplicity.

Like AT&T's 954 model, IBM's 412CID corded unit handles up to four separate lines and includes a data port for connecting a fax machine or modem. Like Brother's CTS-410 Executive Speakerphone, it's also designed to work with phone systems that handle up to 12 extensions. The 412CID's caller ID log stores up to 30 numbers, while the call privacy feature ensures that no one can listen in on your call while you're on the line.

The 412CID provides all the options you'd expect to find in an office phone, including intercom calling, page all, and call transfer. The bundled headset/microphone is adequate, though it shares the same jack as the standard coiled headset. Ideally, it would have included a separate jack, such as the one provided by Brother's Executive Phone, so the user wouldn't have to keep swapping the headset jacks. The phone also includes a 24-number dialing memory. Though that's less than the 36-number memory offered by similar phones, it should be enough to satisfy most small offices.

However, you can't program pauses into numbers entered into the memory. It's the lack of such extras that separates the IBM 412CID from its counterparts, such as the AT&T 954 and Brother's Executive Phone--and both of those units cost considerably less than IBM's list price of $299.99. But if you're looking for a unit that's uncomplicated while still offering the basic functions, IBM's 412CID will suit your needs just fine. --John Frederick Moore

Pros:

• Simple design
• Easy to use

Cons:

• Relatively expensive list price
• Few extras; nothing exceptional to distinguish it from other models

Product Description

Manufacturer's Part # IBM-412CID
This product is Brand New.Features:

• 4-line phone with caller ID
• 24 speed dial memories 12 one-touch and 12 two-touch
• 12 one-touch intercom stations
• 3-way conference calling
• Supports up to 12 stations
• PC/FAX data port
• Volume control - handset headset speakerphone ringer level
• Auto line selection
• Call transfer
• Selective ring assignments
• Flash button
• Do-not-disturb
• Redial/hold/pause/mute
• Line privacy with override
• Desk/wall mountable
• Compatible with BE-412CID and BE-4900

Package Contents:

• Telephone Base
• Handset
• 4 Conductor Telephone Line Cord
• Handset Coiled Cord
• AC Power Adapter
• Instructions Manual

This product is Brand New and comes with a 90 day warranty.

See all Product Description

Customer Reviews

Most Helpful Customer Reviews

13 of 15 people found the following review helpful:

1.0 out of 5 stars Looks good on paper, but..., May 28, 2001

By 

t9k (Bethesda, MD USA) - See all my reviews
(VINE VOICE)   

Amazon Verified Purchase

This review is from: IBM 412 4-Line Telephone with Caller ID (Office Product)

I got this phone for the telephone company voice mail indicator, which other 4-line phones don't have. After about a year, the results have been quite unsatisfactory:

(1) I have replaced three of them because some of the buttons stopped working. They must have fragile switches or something.

(2) Two of the phones will pick up line 2 on speakerphone, spontaneously. The phone will just be sitting there and then the line 2 light comes on, the speakerphone comes on, and then you can hear a dial tone.

(3) Sometimes the phone has a mysterious delay (1-5 seconds) before it will let you pick up a line when it is ringing. I pick up the handset, push the button, try again... eventually, the line connects, unless the caller hangs up first.

(4) Voice mail indicator often does not know when there are no more messages and keeps blinking (there is a way to turn it off manually).

(5) Conversations bleed through between lines.

Looks like buggy chips to me. The phones are "IBM" brand but really made by TT Systems. As soon as I can find another 4-line phone with an FSK voice mail indicator, these are all going in the trash.

1 of 1 people found the following review helpful:

5.0 out of 5 stars Easy Hookup, Good Range, December 21, 2000

By A Customer

This review is from: IBM 412 4-Line Telephone with Caller ID (Office Product)

Does it all--except you cannot hear the party talk back to a page until they pick it up. Everything else it superb.

3 of 4 people found the following review helpful:

1.0 out of 5 stars Who cares if it is easy to use., December 27, 2004

By 

Anna (Milwaukee, WI USA) - See all my reviews

This review is from: IBM 412 4-Line Telephone with Caller ID (Office Product)

My office has five of these phones- none of them are problem free. The numbers do not work on a few of them and the sound is terrible on another. I have read through the manual which offers no valuable trouble shooting tips. I called the 1-800 help line and it has been disconnected, the website also no longer exists.
This phone is a terrible deal for the listed price of over $100.