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5.0 out of 5 stars
Very complete and insightful,
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This review is from: ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals (Paperback)
It's a big surprise nobody has written a review for this book! I recently purchased this book; thus, I'm a developing BPO professional and so far I love it! This book is definitely a MUST-HAVE for all contact center professionals. It has a complete range of definitions and it expands terminology relevant to all aspects of a contact center from operations to technology to training and much more...
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals by Brad Cleveland (Paperback - April 1, 2003)
$24.95
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