Customer Reviews

IRIS Business Card Reader II for Macintosh (USOA180)

5 star:		(0)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(3)

 

 

The card reading ability of the device is worse than the rational customer might expect. The error rate I experienced was around 35%. I had scanned 30 cards, wasting time correcting data, and then the program crashed. In OSX. I hardly ever see a program crash. But here's the kicker: it didn't save the work at any point. In fact, there was no save funtion I could find easily, just export. I returned it right away, and ordered the CardScan Executive, which I run under Windows XP in Boot Camp. While it costs twice as much, its error rate is much more forgivable, at about 10%, with about 25% perfect scans/reads so far. Plus, the automatic saving and free online card data storage and synching are beyond my expectations. You get what you pay for.

This product does not work. Do not buy it. Everything about it is bad. Horrible user interface. Badly designed scanning unit. Unreliable OCR. Incomprehensible documentation. Software doesn't even boot on Leopard unless you email tech support and ask for a patch. Don't waste time on this. Instead, email Corex and ask them when their Cardscan product will be available for Mac.

This product should be a textbook case-study for a product gone wrong. First, it didn't work. Fair enough... my mistake. Secondly, I called their "support" in Florida, who had me download some useless link four times. Same result. Then, they stopped returning my calls.

OK....

So, then I called BELGIUM, where this little piece of s..t is actually made (had to get up at 6AM to do this, by the way, because of the time difference). Some Belgian girl kept me on hold for about 45 minutes, before telling me that I really needed to talk to their office in Florida.

I hope this company meets Carl Icahn real soon!

PS: I only gave it one star because I couldn't send the review with no stars.