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ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition Paperback – October 12, 2009


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Product Details

  • Paperback: 164 pages
  • Publisher: Emereo Publishing; 2 edition (October 12, 2009)
  • Language: English
  • ISBN-10: 1742441963
  • ISBN-13: 978-1742441962
  • Product Dimensions: 7.4 x 0.4 x 9.7 inches
  • Shipping Weight: 10.4 ounces (View shipping rates and policies)
  • Average Customer Review: 3.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #6,750,497 in Books (See Top 100 in Books)

More About the Author

Ivanka Menken is the founder and CEO of the world's premier IT service framework company, The Art of Service.
The company is one of the most trusted sources globally for the career-driven IT professional.
Menken has spearheaded the company's Cloud Computing Certification Scheme that is becoming the industry benchmark.

She is a sought-after speaker at global IT events and has addressed the renowned IT Service Management Forum
numerous times on IT service and cloud computing.
Menken started her career as a vocational education teacher. After years of teaching, she decided to pursue her
passion for technology and launched a career in the expanding IT industry. She has worked in both public and private companies throughout Europe, Asia, North America and Australia.

Menken also an in-demand accredited trainer and has achieved both ITIL®* and ISO 20000 Expert status. She was
one of the founding members of EXIN's expert panel on quality assurance for the ISO/IEC 20000 certification scheme and has been a part of the pilots of APMG's ITIL® V3 Intermediate exams.

The Art of Service has served more than 800 corporate clients and 500,000 individual clients and students in 87
percent of the world's countries. Menken is based in Queensland, Australia.

Menken can speak on topics related to the IT industry, including cloud computing, customer service,
using ITSM and ITIL to improve planning and processes, IT training and education and more. She also can address any topic related to entrepreneurship.

Twitter: @ivankamenken
Facebook: ivankamenken
LinkedIn : ivanka menken
Blog: www.ivankamenken.com

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Most Helpful Customer Reviews

2 of 3 people found the following review helpful By SuperSport on August 19, 2011
Format: Paperback Verified Purchase
Besides several spelling errors, this book provides a good, big picture view of ISO 20K. I like how each chapter summary has examples of shalls (part 1) and shoulds (part 2). The diagrams showing process interfaces are pretty good, a little confusing, but easy enough to sort out. A couple of weeks after I bought this book, version 3 was released. Buy the new version with latest info including part 3. Good book to get a quick view of ISO 20K.
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ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition
This item: ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition
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