Key Phrases - Statistically Improbable Phrases (SIPs):
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service strategy, normal office access, dormant contracts, availability management processes, proactive problem management, senior responsible owner, service management processes, incident management process, service management plan, scoping statement, release management process, service level manager, service level management, information security incidents, contract management process, code ofpractice, agreed service levels, underpinning contracts, service quality management, service level targets, qualification scheme, service catalogue, configuration management database, service continuity, service level requirements
Key Phrases - Capitalized Phrases (CAPs):
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Single Users, Approved License, Service Management, Post Implementation Review, Total Quality Management, Service Transition, Continual Service Improvement, Service Design, Service Improvement Plan, Business Relationship Management, Operational Level Agreements, Service Reporting
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