ISO 20000 is the first international global standard for IT service management, which is also fully compatible and supportive of the ITIL framework. This pocket guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000.
1. It promotes the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations
2. It supports ISO 20000 training and certification
3. It produces a quick reference to the core content of ISO 20000, for practitioners.
* BS15000, the standard dedicated to IT service management, has now become an ISO standard (ISO 20000).
