Designed to provide authoritative, easy-to-understand answers to over 100 of the most commonly asked questions regarding ISO 9000. Contains the most up-to-date insights and explanations of the entire ISO registration process from start to completion. Kantner covers all of the immediate facts with practical action steps and advice. Topics covered include understanding the basics of ISO 9000, the quality system standards, components and the application process, ISO technical requirements and recommendations, and a thorough review of the ISO registration process.
| ||||||||||||||||||
|
There is a newer edition of this item:
|
Book Description
Editorial Reviews
From the Back Cover
A quick, easy-to-follow guide to
the revised ISO 9000 quality standard
The ISO 9000 is a written set of rules that define universally recognized and accepted practices for understanding and meeting the needs of customers. Last revised in 1994, the standard is now being completely restructured with both new and strengthened requirements, promising increased customer focus and process orientation.
The ISO 9000 Answer Book, Second Edition is the definitive guide to this major revision of the standard. Retaining its accessible Q&A format, this updated edition offers clear answers to over 100 commonly asked questions regarding the content and implementation of the standard. Rob Kantner draws upon his vast experience in implementing quality systems that meet the requirements, pass registration audits, and improve an organization's performance and ability to meet customer needs on an ongoing basis.
Field-tested techniques and practical examples help you introduce the standard's practices into your organization. Heavy cross-referencing alerts you to where changes in the standard have occurred. Each of the question and answer sets includes:
* Detailed guidance
* A capsule answer providing a snapshot of the guidance
* "Pitfalls" and "Opportunities" drawn from hands-on experience in implementing ISO 9000 in various types of organizations
The jargon-free, easily understandable explanations in The ISO 9000 Answer Book, Second Edition promise a smooth implementation for both newcomers to ISO 9000 and for existing registrants who need to make the transition to the new standard. --This text refers to an out of print or unavailable edition of this title.
the revised ISO 9000 quality standard
The ISO 9000 is a written set of rules that define universally recognized and accepted practices for understanding and meeting the needs of customers. Last revised in 1994, the standard is now being completely restructured with both new and strengthened requirements, promising increased customer focus and process orientation.
The ISO 9000 Answer Book, Second Edition is the definitive guide to this major revision of the standard. Retaining its accessible Q&A format, this updated edition offers clear answers to over 100 commonly asked questions regarding the content and implementation of the standard. Rob Kantner draws upon his vast experience in implementing quality systems that meet the requirements, pass registration audits, and improve an organization's performance and ability to meet customer needs on an ongoing basis.
Field-tested techniques and practical examples help you introduce the standard's practices into your organization. Heavy cross-referencing alerts you to where changes in the standard have occurred. Each of the question and answer sets includes:
* Detailed guidance
* A capsule answer providing a snapshot of the guidance
* "Pitfalls" and "Opportunities" drawn from hands-on experience in implementing ISO 9000 in various types of organizations
The jargon-free, easily understandable explanations in The ISO 9000 Answer Book, Second Edition promise a smooth implementation for both newcomers to ISO 9000 and for existing registrants who need to make the transition to the new standard. --This text refers to an out of print or unavailable edition of this title.
About the Author
ROB KANTNER has over ten years of experience as a quality implementor, educator, author, and consultant. Principal of the 9000 Solutions Group (www.9sg.com), he has authored two books on quality system standards. Kantner actively aids organizations of all kinds in improving operations through quality systems implementation and continuous process improvement.
--This text refers to an out of print or unavailable edition of this title.
Product Details
Would you like to update product info or give feedback on images?
|
More About the Author
Discover books, learn about writers, read author blogs, and more.
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
11 of 11 people found the following review helpful:
5.0 out of 5 stars
An excellent primer in ISO 9000 process and requirements.,
By A Customer
This review is from: The ISO 9000 Answer Book (Hardcover)
In 101 questions and answers, the author explains ISO 9000: what it is and how it works. The book is written in plain language, avoiding technical jargon and "quality speak," and is addressed to mid- to upper management level people that have little if any experience in the quality assurance technologies. ISO 9000 Answer Book is also an excellent reference tool, with extensive cross-referencing to help users obtain the right answers quickly.
Share your thoughts with other customers: Create your own review
|
|
Inside This Book
(learn more)
Browse and search another edition of this book.
Browse and search another edition of this book.
Key Phrases - Statistically Improbable Phrases (SIPs):
(learn more)
transition guidance, language addressing requirement, permissible exclusions, quality system documents, quality policy manual, registration audit, documented quality system, internal audit team, registration body, surveillance assessments, internal audit program, internal audit process, surveillance audits, purchasing documents, customer property Key Phrases - Capitalized Phrases (CAPs): (learn more)
Recommended Records Required, Manual Updates, Quality Policy Add, Procedure Updates None, Procedure Recommend, None Records Required, Standard Operating Procedures, Required Records Required, The Guidelines, Requirements Title Quality, Summary of New, Summary of More, Guidelines-Performance Improvement Title Quality, Summary of Guidelines Identify, International Standard, United States, Requirements Title Management, Title See Question, Guidelines-Performance Improvement Title Management, Summary of Guidelines See Question, Requirements Title Customer, Guidelines-Performance Improvement Title Processes, Quality Steering Team, Desktop Study, Quality Manual Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
transition guidance, language addressing requirement, permissible exclusions, quality system documents, quality policy manual, registration audit, documented quality system, internal audit team, registration body, surveillance assessments, internal audit program, internal audit process, surveillance audits, purchasing documents, customer property Key Phrases - Capitalized Phrases (CAPs): (learn more)
Recommended Records Required, Manual Updates, Quality Policy Add, Procedure Updates None, Procedure Recommend, None Records Required, Standard Operating Procedures, Required Records Required, The Guidelines, Requirements Title Quality, Summary of New, Summary of More, Guidelines-Performance Improvement Title Quality, Summary of Guidelines Identify, International Standard, United States, Requirements Title Management, Title See Question, Guidelines-Performance Improvement Title Management, Summary of Guidelines See Question, Requirements Title Customer, Guidelines-Performance Improvement Title Processes, Quality Steering Team, Desktop Study, Quality Manual Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items. |
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Listmania!
So You'd Like to...
Look for Similar Items by Category
- Books > Business & Investing > Management & Leadership > Management
- Books > Business & Investing > Management & Leadership > Total Quality Management
- Books > Business & Investing > Small Business & Entrepreneurship > Entrepreneurship
- Books > Computers & Technology > Computer Science > Software Engineering > Information Systems
