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11 of 11 people found the following review helpful:
5.0 out of 5 stars
An excellent primer in ISO 9000 process and requirements.,
By A Customer
This review is from: The ISO 9000 Answer Book (Hardcover)
In 101 questions and answers, the author explains ISO 9000: what it is and how it works. The book is written in plain language, avoiding technical jargon and "quality speak," and is addressed to mid- to upper management level people that have little if any experience in the quality assurance technologies. ISO 9000 Answer Book is also an excellent reference tool, with extensive cross-referencing to help users obtain the right answers quickly.
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The ISO 9000 Answer Book by Rob Kantner (Hardcover - July 1, 1994)
Used & New from: $0.53
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