Customer Reviews

ISO 9000 in Construction

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Eventhough the introduction chapter of the book looks very promising, because it refers to some of the construction industry difficults/needs in achivieng consistent quality and customer satisfaction; when you read the contents there is no practical examples of "how to do it/implement it" in this sector. In general, it is another good interpretation of the ISO 9000 standars, it explains what do the requirements means and the basic implementation steps, but if you already know the standars and you are looking for help in the implementation process at a CONSTRUCTION company...this is too basic and it would hardly help to "land" the standar at your company. Also, for someone who is not familiar with the ISO 9000 group of standars, the book is difficult to follow, because it mix different standars requirements (ISO 9004-1,ISO 9004-2) instead of focusing in the basic requirements (then it would be ISO 9001) you need to implement a quality assurance system and then the other requirements you would need (i.e. ISO 9004) to improve your quality assurance system.

I ordered this product on April 24th, and they shipped it on May 5th trough USPS. The item was returned to sender on May 23th. Im still waiting for a refund since i no longer need the book. Here is a list of the USPS traking info.

Processed through Sort Facility, May 23, 2009, 1:50 pm, DENVER, CO 80217
Processed through Sort Facility, May 22, 2009, 10:29 am, DENVER, CO 80217
Processed through Sort Facility, May 20, 2009, 1:13 pm, BELL, CA 90201
Insufficient Address, May 15, 2009, 1:22 pm, MIAMI, FL
Processed through Sort Facility, May 07, 2009, 3:36 pm, JACKSONVILLE, FL 32099
Processed through Sort Facility, May 05, 2009, 9:19 am, DENVER, CO 80217
Electronic Shipping Info Received, May 04, 2009